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About Firefly Support

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Meet The Team

~ Why We Connect With You ~

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Firefly Reservations has a talented group of support and success team members dedicated to serving our customers with the highest level of satisfaction.

Many of our team members come from backgrounds of working at parks and campgrounds, offering our customers a unique set of expertise and understand where our customers are coming from.

Our team is based throughout the U.S. and Canada, and we share the love of camping and the great outdoors :)

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Support Hours

Monday - Friday

9AM - 6PM

Central Time

Support Holiday Closures

To allow our team time to recharge and enjoy holidays with their families, we observe the following holiday closures for support:

New Years Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day


How Firefly Supports You
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While these are our goals, some requests come with higher technical difficulty that may require more investigation and time while our team tracks down the answer or loops in our development team for help.

Customer Help Resources
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Watch Video Tutorials

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Search Your Question

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Ask Us A Question