---
title: Firefly Customer Support
description: Discover how Firefly's dedicated customer support team provides assistance, service goals, and resources to ensure customer satisfaction. Find support hours, holiday closures, and helpful resources here.
image: https://fireflyreservations.com/hubfs/AI-Generated%20Media/Images/An%20image%20of%20a%20customer%20support%20page%20with%20information%20on%20support%20hours%2c%20holiday%20closures%2c%20service%20goals%2c%20dedication%20to%20customers%2c%20and%20customer%20help%20res.jpeg
---

[![CS - Firefly Logo White - High Res](https://fireflyreservations.com/hs-fs/hubfs/CS%20-%20Firefly%20Logo%20White%20-%20High%20Res.png?width=300&height=59&name=CS%20-%20Firefly%20Logo%20White%20-%20High%20Res.png "CS - Firefly Logo White - High Res")](https://fireflyreservations.com/?hsLang=en)

# About Firefly Support

![CS - FF - Support Headset Icon White - 2](https://fireflyreservations.com/hs-fs/hubfs/CS%20-%20FF%20-%20Support%20Headset%20Icon%20White%20-%202.png?width=225&height=184&name=CS%20-%20FF%20-%20Support%20Headset%20Icon%20White%20-%202.png "CS - FF - Support Headset Icon White - 2")

#### Meet The Team

#### ~ Why We Connect With You ~

![CS-headshots-5-success-support 3x3 blue](https://fireflyreservations.com/hs-fs/hubfs/CS-headshots-5-success-support%203x3%20blue.png?width=500&height=496&name=CS-headshots-5-success-support%203x3%20blue.png "CS-headshots-5-success-support 3x3 blue")

#### Firefly Reservations has a talented group of support and success team members dedicated to serving our customers with the highest level of satisfaction.

#### Many of our team members come from backgrounds of working at parks and campgrounds, offering our customers a unique set of expertise and understand where our customers are coming from.

Our team is based throughout the U.S. and Canada, and we share the love of camping and the great outdoors :)

![CS - FF - Hand Shake Icon](https://fireflyreservations.com/hs-fs/hubfs/CS%20-%20FF%20-%20Hand%20Shake%20Icon.png?width=150&height=87&name=CS%20-%20FF%20-%20Hand%20Shake%20Icon.png "CS - FF - Hand Shake Icon")

#### Support Hours

#### Monday - Friday

9AM - 6PM

Central Time

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#### Support Holiday Closures

To allow our team time to recharge and enjoy holidays with their families, we observe the following holiday closures for support:

New Years Day  
Labor Day  
Thanksgiving Day  
Christmas Eve  
Christmas Day

 

> How Firefly Supports You

![CS - Customer-service-level-agreement](https://fireflyreservations.com/hs-fs/hubfs/CS%20-%20Customer-service-level-agreement.png?width=1014&height=755&name=CS%20-%20Customer-service-level-agreement.png "CS - Customer-service-level-agreement")

### While these are our goals, some requests come with higher technical difficulty that may require more investigation and time while our team tracks down the answer or loops in our development team for help.

> Customer Help Resources

[ Video Tutorials ](https://www.youtube.com/channel/UC4vq0IqxRcjJz_ZpCXooHug)

[![CS - Firefly - Onboarding - Video  Tutorial Icon](https://fireflyreservations.com/hs-fs/hubfs/CS%20-%20Firefly%20-%20Onboarding%20-%20Video%20%20Tutorial%20Icon.png?width=200&height=159&name=CS%20-%20Firefly%20-%20Onboarding%20-%20Video%20%20Tutorial%20Icon.png "CS - Firefly - Onboarding - Video  Tutorial Icon")](https://www.youtube.com/channel/UC4vq0IqxRcjJz_ZpCXooHug)

### Watch Video Tutorials

[ Knowledge Base ](https://fireflyreservations.com/knowledge-base?hsLang=en)

[![CS - Firefly - Onboarding - KB Icon](https://fireflyreservations.com/hs-fs/hubfs/CS%20-%20Firefly%20-%20Onboarding%20-%20KB%20Icon.png?width=240&height=158&name=CS%20-%20Firefly%20-%20Onboarding%20-%20KB%20Icon.png "CS - Firefly - Onboarding - KB Icon")](https://fireflyreservations.com/knowledge-base?hsLang=en)

### Search Your Question

[ Send Support A Request ](https://fireflyreservations.com/firefly-support-form?hsLang=en)

[![CS - Customer-support-form](https://fireflyreservations.com/hs-fs/hubfs/CS%20-%20Customer-support-form.png?width=200&height=161&name=CS%20-%20Customer-support-form.png "CS - Customer-support-form")](https://fireflyreservations.com/firefly-support-form?hsLang=en)

### Ask Us A Question

[![CS - Firefly Logo White - High Res](https://fireflyreservations.com/hs-fs/hubfs/CS%20-%20Firefly%20Logo%20White%20-%20High%20Res.png?width=250&height=49&name=CS%20-%20Firefly%20Logo%20White%20-%20High%20Res.png "CS - Firefly Logo White - High Res")](https://fireflyreservations.com/?hsLang=en)