✨New Feature Release✨
1. Watch Firefly Demo
Firefly is the easiest way to start accepting online reservations at your campground, RV park, or any other property that has cabins, RV sites, tents, or even boat slips. Watch this extended demo to learn how easy it is to start using Firefly.
2. Schedule Your Training
3 Week Firefly Trailblazer Onboarding
Trailblazer Onboarding provides new customers with access to 1-on-1 training with our success team.
Hit the Trail
Getting Started Videos
Initial Set Up: Property Settings
Park's Property Details, Payment Processors, Reservations
Other Key Settings
Addons, Amenities Map, Policies, Taxes
3 Week Trailblazer Training
Not only will you become fully trained on Firefly, but we're here to partner with you as campground consultants with great best practices that we've seen working across the industry
Week 1
Training & Set Up
- Property settings
- Units
- Map
- Utilities
- Taxes
- Deposits
- Amenities
- Coupons
- Policies
- Accounting
Processor Set Up
Week 2
Training & Set Up
- Reporting
- Emails
- Add Utilities Readings
Data Import
- Reservations
- Guests
- Point-of-sale
Add Other Users / Staff
Week 3
Staff Training
- Adding Users
- Training other Staff
- Fine Tuning
- Final Recommendations
- Transition to Customer Support
Add Credit Card
Newest Firefly Gear
Product Releases
Ability To Collect First Night Deposits
You can now create deposit rules to collect deposits for the first x number of nights of a reservation.
Read More
E-Waivers
You can now have a customer E-Sign your policies, and those signed policies will be stored on file so you have a record of the signed policy and the date it was signed.
Read More
Support For Canadian Direct Debit (Stripe Only)
Guests can now add a Canadian direct debit (ACSS) bank account on file from the guest portal.
Read More
ReserveAmerica Integration
Reserve America is now integrated with Firefly! All accounts were automatically connected to ReserveAmerica, so there is nothing you have to do to enable this integration.
Read More
Create Reservations And Blocks From The Grid
The reservation grid has been updated to save you more time now!
Read More
Sync recurring charge amount with rates
If you want recurring charges to automatically stay in sync with unit rates, you can now have recurring charges automatically update each cycle with the current rate applicable rate amount.
The Trading Post
Unique ways that parks owners are using Firefly
Story's Creek RV & Horse Campground
Horse Stalls
Park Name
Marina & Boat Slips
Jensen Beach
Marina & Boat Slips
SMS Messaging Center is Here
Conversations all in one place - Manage, Track, and View SMS Messages with Ease
Firefly's Newest SMS Feature Enhancements
- Filter and search through messages
- Similar to phone functionalities you can now pin messages, mark as unread, and search message history
- Update automated SMS messages
- Customize pre and post reservation messages
- Receive notifications about unread messages
- International text options now available
Watch and Learn Here
Watch these for a quick overview and introduction the new features, and feature enhancements.
SMS Message Center Overview
SMS Notification Enhancements
SMS Template Customizations
