Lock Fees

Last Updated: September 26, 2024

Link to Feature: https://app.fireflyreservations.com/units - Click on the unit you would like to add the lock fee for. 

Did you know increasing your campground's revenue is only a few clicks away?

With Lock fees, guests that make a reservation from the reservation portal have the opportunity to pay an extra fee to lock that particular site. If they choose not to lock that site, they risk getting moved to a similar site.

Setup

To set up lock fees, go to Settings > Units and select a unit you want to enable lock fees for.

On the Lock Fees tab, click Add lock fee rule. In the dialog that pops up, enter the amount of the lock fee, select the reservation type this rule applies to, and select any taxes that are applicable to the lock fee.

If you want the lock fee to only apply for certain stay lengths, click the Show advanced lock fee options button and enter a minimum and/or maximum stay length the rule applies to.

Add a new lock fee rule in unit settings

Click Save to save the lock fee rule. You can add additional rules if you want separate lock fees for different reservation types, lengths, etc. Once you add multiple lock fees, you an rearrange the rules by dragging the 3 stacked dots. The topmost rule that meets all criteria for the reservation that is being locked will be the one that is used, so order the rules with the highest priority rule at the top if multiple rules could apply to a reservation.

If you want to update other units with the same lock fees, use the Import/Export Unit Settings feature.

Locking a Unit - Reservation Portal 

Now that you have your units set up, you are ready to collect lock fees.

When a guest is making a reservation from the reservation portal, they will see a lock fee page if they have selected a unit that has a lock fee.

Guests can choose to Lock their selected unit

The lock fee will be added to their reservation, and the guest will continue to the add-ons or policy page.

Any reservation that has been locked will have a lock icon to distinguish it on the reservation grid as well as the reservation details.

The green Lock icon distinguishes which reservations have been locked

The green Lock will appear in the reservation detail to indicate the unit has been locked

To lock or unlock a reservation, go to that reservation and on the Units tab, open the option menu for a unit and click Lock unit or Unlock unit.

Lock or unlock a unit

Locking a Unit - Internal Reservations

Right now, Lock Fees are not automatically added when creating an internal reservation (Don't worry - this feature has been requested and sent to our Development team😊). 

You can add the lock fee, and lock down the unit after the reservation has been created. 

When on the Reservation, click Options --> Lock Unit. When you click "Lock Unit" the lock fee charge will automatically be added to the reservation. From the charges tab you can apply the payment, or the guest can make the payment online. 

Reports

The Lock Fees report will be useful to learn how much revenue has increased with lock fees.

Navigate to Reports > Lock Fees to view the lock fees report. Select the date range you want to see the fees for, and click Run.

Run the Lock Fee report to view total lock fees collected

🙋‍♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.

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