Payment Processor Customer Support

This article shares links to help you connect with Support for your payment processor. They are your go-to for questions about failed payments, refunds to new cards, ACH bank transfer setup, and settlement deposits from transactions within Firefly.

 

For general information or setup instructions regarding payment processing in Firefly, please check out: Payment Processing Overview and Setup.

Quick Links

Overview

Confirm Your Payment Processor

Processor Support Contacts

 


Overview

Your payment processor is your go-to for questions and concerns about payment and refund transactions in Firefly. This includes failed payments or refunds, refunds to new cards, ACH bank transfer setup, payment processing rates and fees, as well as settlement deposits for transactions processed through Firefly.

 


Confirm Your Payment Processor in Firefly

You can look at your payment processing setup in Firefly to confirm who your merchant account is with. This is your integrated payment processor.

  1. From Firefly's main menu, go to Settings > Property
  2. On the Payments & Charges tab, you will see Connected and Live Mode on your integrated payment processor, as shown below.
  3. You can click the Edit button to see the setup of your integrated payment processing. This is where you may find your merchant account number as well as login information to your processor's merchant portal.

 


Processor Support Contacts

You should have received information about contacting Customer Support when you opened your merchant account with the payment processor. If you did not receive it or can not find it, you can request it from the person who helped you with the setup of your merchant account.

You may also use one of the links below to see the Customer Support information provided to Firefly by your processor.

Contact Fiserv Customer Support

Contact Payroc Customer Support

Contact BASYS Customer Support

Contact Stripe Customer Support