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Reservation and Guest Management
Helpful articles around the topics of making changes to reservations, guests, utilities, and guest communications.
- Create a New Reservation
- Searching for Reservations
- When do automations happen in Firefly?
- Track Reservation Vehicles
- Reservation Add-ons
- Required Add-ons
- Create and Manage a Recurring Charge
- Create and Manage Ongoing Reservations
- How to Reset a Reservation Check-In Status
- International Guest Support
- Using the Guest Waitlist
- Send Mass Email to your Guests
- Self Serve Kiosk
- Advanced Reservation Grid Features
- Using the Reservation Grid
- How do I send a policy to a guest?
- Notes, where can I find them?
- How do I create and manage Day Use reservations in Firefly?
Guest Management
Utilities
Payments and Charges
- Refund a Payment
- Charges and Payments
- Bank Transfer Guest Payments - ACH Debit in US Dollars
- Lock Fees
- Update recurring charge amount from rates
- Custom Reservation Fees
- How do I record a Cash Payment Onsite?
- Adjust an Ongoing Reservation and Recurring Charge to a Preferred Date
- Create A Recurring Charge Early
- Managing Guest Payment Methods on File
- Scheduled Payments
- How do I add a Credit Card to a Reservation?
- Online VS Offline Payments/Refunds
- How can I see the rate Firefly used? - Rate Calculation Descriptions
- Adding a Canadian Direct Debit (ACSS) bank account
- How do guests add a second card on file?
- Cancellation Rules and Refund Rules Set Up and User Guide
Managing Reservations
- Make Changes to a Reservation
- Reservation Credit
- Cancel a Reservation
- View a Reservation's History
- Book a reservation from a secondary map
- How do I change the dates of a reservation?
- Convert Short Term Reservation to Ongoing Reservation
- Policies: Set Up and Additional Information
- Create and Manage a Security or Utility Deposit