You have a variety of payment method options for guest payments. This article covers payment method settings and customization as well as how to choose the payment methods your system shows.
Last Updated: August 14, 2025
Link to Feature: https://app.fireflyreservations.com/paymentmethods (or click here)
Quick Links
Rearrange the Appearance Order
How to Choose Your Payment Method Setup
Overview
You have 10 options to record a payment method in Firefly. These options are the same when taking payments or making refunds. All 10 options are fully customizable. You can rename any or all of them which allows you to match accounting data to the full variety of payment offerings available to your guests. You may show or hide a payment method as desired, so only accepted or frequently used payment methods display. You may even reorder the payment methods so the most desired options appear at the top of the list, improving transaction efficiency - a win for staff and guests.
Payment Method Settings
From the main menu, click the Settings dropdown then select Payment Methods.
Here you will see a list of all 10 payment methods and their management settings.
Manage Name and Availability
To change a name or visible status, click on the 3 horizontal dots then select Edit
The Edit Payment Method pop-up appears. Make desired changes then click Save.
Rearrange the Appearance Order
You may rearrange the order payment methods appear in the selection dropdown when making a payment in Firefly. You do this using a click, drag, and drop action.
- Click and hold the 3 vertical dots to the left of the payment method's name.
- Drag the payment method to a new location in the list.
- Let go of the mouse hold to drop the payment method in the new location.
How to Choose Your Payment Method Setup
The options above allow you to choose which payment methods your staff use or see on a daily basis and how they appear for selection. If you would like information to help you decide on the setup options above, we recommend checking out these articles:
- Knowing the difference between online and offline payments not only helps you decide on integrated payment processing or independent payment processing, it also helps you decide if you want to offer other 3rd party payment options like PayPal, Venmo, Cash App, etc.
Online vs Offline Payments/Refunds - Take a look at the processes for making a payment and making a refund. This can help you decide on the appearance order of your payment methods and whether or not you wish to keep a payment method visible at all times.
Charges and Payments
Refund a Payment
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