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Reservation and Guest Management
Helpful articles around the topics of making changes to reservations, guests, utilities, and guest communications.
Charges and Payments
- Adding a Canadian Direct Debit (ACSS) bank account
- Adjust an Ongoing Reservation and Recurring Charge to a Preferred Date
- Bank Transfer Guest Payments - ACH Debit in US Dollars
- Cancellation Rules and Refund Rules Set Up and User Guide
- Create and Manage a Security or Utility Deposit
- Charges and Payments
- Create A Recurring Charge Early
- Create and Manage a Recurring Charge
- Custom Reservation Fees
- Frequently Asked Questions for Charges, Payments, and Refunds
- How can I see the rate Firefly used? - Rate Calculation Descriptions
- How do guests add a second card on file?
- How do I add a Credit Card to a Reservation?
- How do I record a Cash Payment Onsite?
- Lock Fees
- Managing Guest Payment Methods on File
- Online VS Offline Payments/Refunds
- Refund a Payment
- Reservation Credit
- Scheduled Payments
- Update recurring charge amount from rates
Guest Management
Kiosk
Reservation Grid & Reservation Map
Reservation Management
- Book a reservation from a secondary map
- Cancel a Reservation
- Create a New Reservation
- Create and Manage Ongoing Reservations
- Convert Short Term Reservation to Ongoing Reservation
- How do I change the dates of a reservation?
- How do I create and manage Day Use reservations in Firefly?
- How do I send a policy to a guest?
- How to Reset a Reservation Check-In Status
- Make Changes to a Reservation
- Reservation Add-ons
- Searching for Reservations
- Track Reservation Vehicles
- Using the Guest Waitlist
- View a Reservation's History