Firefly Reservations Knowledge Base
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Reservation and Guest Management
Astra Information
Admin Settings
Property Settings
Reports
Units
User Permissions
Payment Processors
Accounting
Getting Started with Firefly Reservations
Frequently Asked Questions (FAQs)
Reservation and Guest Management
Guest Management
Utilities
Email
Payments and Charges
Managing Reservations
Integrations and Additional Services
SMS Messaging
ReserveAmerica
Airbnb
InexTech EZCloud Gate Integration
Point of Sale
Reservation Portal
Utilities
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Firefly Reservations Knowledge Base
Reservation and Guest Management
Astra Information
Admin Settings
Property Settings
Reports
Units
User Permissions
Payment Processors
Accounting
Getting Started with Firefly Reservations
Frequently Asked Questions (FAQs)
Reservation and Guest Management
Guest Management
Utilities
Email
Payments and Charges
Managing Reservations
Integrations and Additional Services
SMS Messaging
ReserveAmerica
Airbnb
InexTech EZCloud Gate Integration
Point of Sale
Reservation Portal
Utilities
Reservation and Guest Management
Helpful articles around the topics of making changes to reservations, guests, utilities, and guest communications.
Create a New Reservation
Searching for Reservations
When do automations happen in Firefly?
Track Reservation Vehicles
Reservation Add-ons
Required Add-ons
Creating a New Recurring Charge and Manage Recurring Charge Settings
Overview of Ongoing Reservations
How to Reset a Reservation Check-In Status
International Guest Support
Using the Guest Waitlist
Send Mass Email to your Guests
Using the Self Serve Kiosk
Advanced Reservation Grid Features
Using the Reservation Grid
How do I send a policy to a guest?
Notes, where do they go?
Guest Management
Group Holds
Custom Field to Request Information from Guests
Using the Guest Portal
Reservation Attachments
How do I ban a guest in Firefly?
Understanding the Guest Profile
See more
Utilities
Record Utilities: Meter Readings
How to Delete an Incorrect Meter Reading
Email
Custom Email Templates
Configuring Automated Emails
Customizing Email Templates
Payments and Charges
Refund a Payment
Charges and Payments
Bank Transfers (ACH Debit)
Lock Fees
Update recurring charge amount from rates
Custom Reservation Fees
How do I record a Cash Payment Onsite?
Adjust an Ongoing Reservation and Recurring Charge to a Preferred Date
Creating A Recurring Charge Early
Managing Payment Methods on File
Schedule a Payment
How do I add a Credit Card to a Reservation?
Online VS Offline Payments/Refunds
Rate Calculation Descriptions
Adding a Canadian Direct Debit (ACSS) bank account
How do guests add a second card on file?
Cancellation Rules and Refund Rules Set Up and User Guide
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Managing Reservations
Making Changes to a Reservation
Reservation Credit
Cancel a Reservation
Viewing a Reservation's History
Book a reservation from a secondary map
How do I change the dates of a reservation?
Convert Short Term Reservation to Ongoing Reservation
Policies
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