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Multiple Payment Methods on File
Overview
Firefly offers you the ability to store guest payment methods on reservations following PCI compliance with stringent safety and security protocols. On file payment methods allow quick and easy payment for Point of Sale items and recurring charges such as monthly rent or utilities can be paid automatically. Guests enjoy the convenience of as desired purchases and the benefit of not having to remember to pay bills manually This is also extremely useful for you since automatic payments lead to less late payments or unpaid charges.
Firefly Reservations accepts two types of payment methods that can be stored on file: credit cards and bank accounts equipped for ACH transfers.
Add a Payment Method on File
When a guest makes a reservation, the credit card they use to pay will be stored automatically on the reservation. If you don't require guests to pay when they reserve, or if a guest wants to add a different payment method on file, this can be done from the reservation. When no payment method is on file, you will see a link that says 'Add payment method' on the overview panel in the 'Charges' tab.
If a payment method is on file, you will see the default payment method listed with a link to update the payment method.
Click the link to add or update the payment method. There are two tabs for card payments and bank accounts for ACH payments. Select the appropriate tab to add the desired payment method type. For cards, you will simply enter the card number and click Save.
Adding a bank account for ACH payments requires a verification process. When an account number is entered, you will see a red 'Unverified' notice. To verify the account, the guest will keep an eye out for two small deposits authorized to the bank account within 24-48 hours. The guest can then inform you of the deposit amounts or complete the verification process themselves on their guest portal.
When entering the deposits, be sure to enter them in the order received. Also note these deposits are only pending transactions and will disappear from the account history after 5-7 days.
NOTE: If the verification process is not completed in 5-7 days, the bank account must be deleted so the process can be restarted.
Edit Payment Method on File
Once a payment method is saved on file, it can not be modified. All payment methods must be removed and added again if any changes are necessary.
For cards, this is because a payment processor creates a unique code in their system that identifies the specific card and associated merchant account. This code is known as a card token and these can not be modified once established, so cards must be removed from the system and saved again to create a new card token.
The verification process for ACH bank accounts is also very specific and does not allow any adjustments once an account is verified.
To make changes to a payment method on file, you will click Update payment method in the summary box on a reservation's Charges tab.
Multiple Payment Methods on File
A guest may keep multiple payment methods on file. Firefly will designate the first method entered as the default. To change the default, simply click 'Set as default' on the desired payment method. This will be the method used when payment are made to the card on file and when automatic payments are scheduled.
