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Process Payments with Fiserv

Connect to Fiserv: Overview, Setup, and Support

Last Updated: June 15, 2026

Link to Firefly Feature: main menu > Settings > Property > Payments & Charges (or click here)

CS-KB-Fiserv-processor-button

Quick Links

Explore the topics below to quickly find the information you need!

Processor Overview

Contact Fiserv Customer Support

PCI Compliance Support

Setup a New Fiserv Account

Connect your Fiserv Account to Firefly

Connect a Terminal to Firefly

Take a Card Terminal Payment

Terminal Troubleshooting

Processor Overview

  • Accepted Currencies: United States Dollar (USD) and Canadian Dollar (CAD)
  • Accepted Payment Methods: Credit and Debit Card Transactions (including Visa, MasterCard, American Express, Discover, and other major credit cards), Automated Clearing House (ACH) Payments.
    • Note: Some card types, including American Express, may come with increased processing fees. Parks have the choice to decline acceptance of American Express if they prefer. For further details regarding these fees and available options, please reach out to Fiserv directly.
  • Not Accepted Payment Methods: Automated Clearing Settlement System (ACSS) Payments
  • Payout Frequency: Next Day
  • Processing Options: Manual Entry and Credit Card Terminal

Customer Support

Fiserv is the merchant services processor that manages your merchant account, merchant portal, authorizes transactions, and moves funds from your guests' accounts to your account. They partner with CardPointe, a payment gateway, to capture and securely encrypt the guest payment data.

Depending on your question or situation, you may need to contact your CardPointe Support or Fiserv Merchant Services Support. Please see the details below to determine which support team you need.

When to Contact CardPointe Support:

  • Transaction Management:
    • Resolving failed transactions, duplicate charges, or voids.
    • Verifying transaction details or refunds.
  • Terminal Issues (Ingenico/Clover Flex/Clover Mini):
    • Troubleshoot and restarting a credit card terminal.
    • Ensuring terminal is connected to internet.
    • Re-pairing terminals to CardPointe.
  • Reporting:
    • Assistance to access detailed reports for payments, refunds, voids, and batch settlements.
  • Virtual Terminal:
    • Assistance with processing payments or refunds directly through the portal.
  • Research Requests:
    • Assistance with locating missing deposits, chargebacks, etc.


How to Contact CardPointe Support:

  • By Phone: 484-581-7690 (Partner support line) or 877-828-0720 (General support line)

TIP: When you connect, please mention "CardPointe support" and have your Merchant ID Number (MID) handy for a more efficient assistance experience.

When to Contact Fiserv Merchant Services Support:

  • Funding and Deposits:
    • Questions about deposits to your bank account (e.g., delays or discrepancies).
    • Issues with batch settlements or withheld funds.
  • Billing and Fees:
    • Inquiries about fees, such as monthly service fees, annual fees, and chargeback costs.
    • Questions about your merchant statement or pricing details.
  • Account Maintenance:
    • Updating your merchant account information (e.g., banking details, ownership changes)
    • Handling account holds, freezes, or closures.
  • Chargeback and Disputes:
    • Assistance with disputes that require Fiserv's direct involvement.

How to Contact Fiserv Merchant Services Support:

  • Phone: 
    • 866-583-0959 (US Merchants)
    • 888-263-1938 (CA Merchants)

TIP: Please have your Merchant ID (MID) ready for a smoother support experience. Your MID can be found going to Settings > Property > Payments & Charges tab  > Edit. 

Return to Quick Links

 

PCI Compliance Support

Fiserv partners with Secure Trust for PCI compliance. Contact information for Secure Trust can be found at the bottom of the scan result emails. If a scan report is unavailable, Secure Trust can be reached at 1-877-257-0239 or via email at ccsupport@securetrust.com.

Feel free to reach out if you have any questions or concerns regarding PCI compliance or scan report details.

Return to Quick Links

 

Setup a New Fiserv Account

From your Firefly account, navigate to Settings > Property > Payments & Charges tab > Contact Fiserv. This will bring you to the Fiserv contact page, fill in your details and a Fiserv rep will reach out to you to get started on creating your account.

Return to Quick Links

 


Connect Your Fiserv Account to Firefly

Once you have received your newly established account credentials from Fiserv, you can now connect your account to Firefly. Again, Navigate to Settings > Property > Payments & Charges tab. Now, select the Connect option next to Fiserv.


Select Live Mode and Enter Your Fiserv Credentials

Copy and paste the credentials sent to you by Fiserv into the corresponding fields. Also, be sure to select Live Mode as this will be a live account. Click Save to save the connection details and you are complete! You are now ready to process payments in Firefly using Fiserv.

NOTE: If you have also signed up to process ACH payments with Fiserv, simply select "ACH Enabled" in the optional settings. If you will not be processing ACH
payments, leave this option unchecked.

CAUTION: Fiserv does not allow partial refunds when processing through ACH. All ACH refunds must be issued in full. To process a partial refund, you can use cash, check, or reservation credit.

WARNING: the "Require credit card billing address" setting is optional. However, if removed, this may result in higher processing fees per transaction. For more details on these fees, please contact the processor directly.

Return to Quick Links

 


Connect a Terminal to Firefly

Each payment processor has a list of terminals you can purchase that work specifically with their payment processing systems. We suggest reaching out directly to your payment processor for their recommendation of compatible terminals.

Once you have a terminal device, you can connect it to your computer or tablet then connect it to Firefly! 

The setup process will involve the following steps:

  1. Plug in the terminal to your device. Make sure it is powered on and connected.
  2. Initial terminal setup: Follow instructions given by the processor to get the terminal connected to internet as well as completing any initial setup prompts (if applicable).
  3. In Firefly, navigate to Settings > Property> Payments & Charges tab.
  4. Select Edit next to the Fiserv connection.
  5. Scroll to the bottom of the page, click the Terminal Selection dropdown to select your terminal then click Save.

When processing payments, the terminal should now show as a payment method option!

Note: If you encounter any difficulties connecting your terminal to Firefly after completing the steps outlined above, we recommend contacting Fiserv for additional assistance. You can find the contact information in the "Contact Fiserv Customer Support" section for your convenience.

Return to Quick Links

 

Take a Card Terminal Payment

Once you have connected your terminal with the directions above, you can use the terminal on the POS Register and when collecting a payment for reservation charges.

IMPORTANT: A previously connected terminal only appears during the payment process when the Firefly device and terminal are connected to the same network.

POS Register

On the POS Register, when you are adding a payment, you will see a Terminal option if you have chosen "Credit/Debit" as the payment method.

Add a POS Credit/Debit payment using the card reader

When you click Save, the terminal screen will display the payment amount, and the customer can swipe, tap, or enter their card. Once the card has been successfully read, the Add Payment dialog will close and you will see the payment listed under Payments.

Reservation Payments

To collect a credit card payment using the card terminal for regular reservation payments, select the Collect via Terminal option when you have selected Credit/Debit Card as the payment method.

Use the terminal to collect reservation payments

When you click Save, the terminal screen will display the payment amount and the customer can swipe, tap, or insert their card.

The customer may also X out or cancel the transaction to abort it. If the transaction is ended by the guest through the terminal, the payment process will need to be started again if desired.

Once the card has been successfully read, the New Payment dialog will close and you will see the payment listed under that charge. If the payment fails and you would like more information about the failure, you may connect with your payment processor.

You MUST CLICK SAVE to initiate the payment process and trigger your terminal.

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Terminal Troubleshooting

If your terminal is not appearing as an option when making a payment, try these troubleshooting steps. You may work progressively through the list, attempting a payment after each recommendation, or you may complete the list then reattempt.

  • Check for updates on your internet browser and terminal.
  • Clear browser storage - cookies and cache.
  • Restart the terminal and the device accessing Firefly.
  • Ensure the terminal and Firefly accessing device are on the exact same network
  • Make sure your terminal is online and ready to process payments

TIP: Fiserv Support is your go-to for assistance with your terminal. This includes updates, restarts, connecting to your network, and terminal payment failures.

Return to Quick Links

 

 

🙋‍♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.

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