The Rate Calculation tool allows you to confirm the rate being used on a reservation unit charge. This is available while booking a reservation internally and on an existing reservation.
Overview
When a price is shown for a reservation, you might wonder exactly how it was calculated and which rates were used. The Rate Calculation tool shows a description of the rate used as well as extra occupant or vehicle charges. It is available during the internal booking process and on a reservation's Units tab and is a convenient way to view exactly how Firefly calculated a rate!
Note: Rate calculation descriptions are only available for reservation unit charges created after Feb 22, 2022. The rate calculation pop-up also shows for any reservation unit where the rate is recalculated after this date, such as changing stay dates.
View Rate Calculations When Booking Reservations Internally
To view the rate calculation while making a reservation internally, hover over the reservation total to the right of a unit in the unit list displayed. This will give you a breakdown of the rate used including any extra charges for occupants, pets, and vehicles.
View rate calculation while making an internal reservation
View Rate Calculations on Existing Reservations
To view the rate calculation description on an existing reservation, first navigate to a reservation and click on the Units tab. Click on the reservation total to view the rate calculation description:
Rate calculation descriptionThe rate calculation description will include every rate that was used, how much the rate was, and which dates the rate was applied. If you have multiple rates that apply during different time periods, it is possible that many different rates were used in the calculation. The description will clarify this to help you understand how the total was calculated.
Guests can also view the rate calculation description from the guest portal:
Editing a reservation unit charge to manually change the charge price will remove the calculation description.