Utilities
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      2. Reservation and Guest Management
      3. Utilities

      Record Utilities: Correct a Meter Reading

      It is quick and easy to correct or reset a meter's previous reading or charge status.

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      Overview

      This article covers the most common scenarios where you may need to adjust a utility meter reading or its associated charge. If your specific situation is not addressed in one of the fixes below, our Support team is happy to help. Send us an email at support@fireflyreservations.com.

      TIP: For more information about utility setup and meter readings, check out this resource: Utility Settings: Setup and Meter Readings.

       

      Delete a previous meter reading.

      Deleting a previous meter reading is super simple, click Options then click Delete last reading.
       
      This delete process may be completed as many times as necessary to clear previous dates or remove previous readings.
       

      Correct the date or meter reading on a previous entry.

      You can change an incorrect meter read using the Do not charge feature. You may change only read date, only the meter number, or both at the same time.
      1. Set the date to the desired Previous date.
      2. Scroll to the unit.
      3. Enter the desired meter reading in Current and select Do not charge.
      4. Click Save.
      CAUTION: If the desired date is before the displayed previous reading, you will need to delete the previous reading(s). To update the displayed previous reading, a meter entry must be on or after the date of the previous reading. An entry prior to the displayed previous reading will save and show in the unit's meter history but the displayed previous reading will not update.

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      Reset a meter to zero (0).

      Resetting a meter to zero, or changing the meter to any other number, uses the same process as correcting a previous entry. Click here to be taken to the beginning of the directions above.
       

      TIP: You can run a Utility Readings report to see meter readings and charges entered during a specific date range.

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      Change the charge status of a previous reading.

      To change the charge status of the last recorded utility reading, you will:

      1. Take note of the existing read date(s) and meter reading(s) that will be corrected or are entered after the one needing correction.
      2. Delete the existing reading and any readings recorded after it.
      3. Recreate the deleted reading(s) with the desired charge status changes.

      IMPORTANT: When deleting a meter reading previously charged to a guest, Firefly will only delete the associated charge if no payments have been made. If a meter reading charged to a guest has received a payment, you must manually transfer the funds to another charge or refund the payment then zero out or delete the charge.

      TIP: Instead of deleting and recreating an existing reading to change the charge status, you may opt to simply address the charge instead.

      • If a reading was not charged to a guest and you need to, you may simply go to the guest's reservation to manually create a new charge. Just be sure to select the Utility charge type and choose the appropriate utility reading to associate the charge with.
      • If a charge was created and needs to be removed, you may address the payment(s) by choosing to transfer the funds to another charge or refund the payment, then zero out or delete the charge.

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