If you want to collect a mandatory electricity deposit, cleaning fee, or any other type of additional charge when a new reservation is made, you can use required add-ons.
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Overview
If you want to collect a mandatory electricity deposit, cleaning fee, or any other type of additional charge when a new reservation is made, you can use required add-ons. Other use cases of required add ons include charges for equipment rentals based on unit types.
Setup
First, create a new add-on for the charge you want to mandate. To do this navigate to Settings > Add-ons, and click New Add-on. If the add-on you are adding is just a charge and not a physical product, choose the type Other.
Create a new add-on if neededNext, navigate to Settings > Units and select a unit you want to require the add-on for. Once on the unit page, select the Add-ons tab. Click New Required Add-on.
Make an add-on required for a unit and reservation typeSelect the desired add-on, and select the reservation type you want the add-on to be required for. You can select Ongoing to require the add-on only for long term reservations, or Standard to only require the add-on for short term reservations. Select All to require the add-on for all reservation types.
If you want to be more picky about which reservations the add-on will be required for, you can specify the reservation source, min/max reservation dates, and even reservation length as requirements for when to require the add-on. You can even indicate if the qty is editable and if it should reflect the qty of adults, children, or pets. This can be useful for a required pet fee you want to charge per pet.
Click Save to complete.
The add-on has now successfully been set up to be required for a particular unit and reservation type. If you would like to make this same change to other units, use the import/export functionality to quickly do so.
How it works
Now that you have the add-on required, if a customer makes a new reservation that qualifies for the required add-on, they will be notified of the required add-on.
The add-on will be included in the reservation summary but will not be able to remove it like other add-ons.
If you make a new reservation from the back end (Reservations > New Reservation), required add-ons will be automatically included on the new reservation as well. If you add a new unit to an existing reservation, required add-ons will once again be included.
When you visit the reservation detail, you will see the required add-ons. They can be removed if desired.
Charges are automatically created for the required addon. If the required add-on is removed or if the unit the add-on was required for is removed, the add-on and it's charges are removed as well (if the charges are unpaid).
Security Deposit Example
Many parks implement security deposits for long term guests to protect against unpaid property damages or excessive electric use. If you have collected a security type deposit and are not sure how to close it out when the guest departs, follow the steps below.
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Pay unpaid charges by transferring funds and unpaid POS transactions by refunding to reservation credit then pay the POS transaction with reservation credit.
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Once all other charges and transactions are paid in full, use the payment's Options dropdown to refund the guest remaining funds.
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Finally, zero out the security deposit charge so there is no balance due.
🙋♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.
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