Add-ons are a great way to increase revenue for your property. You can add an add-on to a reservation from the back end or you have the option of making an add-on available on the reservation portal.
Quick Links
Manage a Reservation's Add-ons
Types of Add-ons
Add-ons can be one of 4 types:
Sale - This is for physical products that you sell from inventory such as a bundle of firewood or a smores kit.
Rental - This is for physical products that your guests can rent, such as Golf carts or storage units.
Visitor - This is for a day guest or other day-visitor related fees.
Other - This is for fees and other charges that are not around physical products, like a pet fee, late fee, or resort fee. Use this Other add-on type for cancellation fees.
Be mindful when choosing an add-on's type as this cannot be changed once saved.
To change an add-ons type, a new add-on is created and the current add-on is deleted.
Create a New Add-on
Navigate to Settings > Add-ons to view current add-ons. To create a new add-on, click New Add-on.
This will open a dialog where you select the details of the add-on. Select the appropriate add-on type, give it a description, select taxes if needed, and enter the price or rental rates. If you check the Available on reservation portal checkbox, guests will have the option of adding this add-on to their reservation while they are booking their reservation.
When adding a new Rental add-on, you will enter a daily, weekly, and monthly rate as well as the qty of the item you have available to rent as shown below.
Create a new rental add-onCreating a Sale add-on is very similar. However, instead of rental rates, you will simply enter a price. You can choose if you want to track the quantity available. If you check this checkbox, guests will not be able to purchase more than the quantity currently available. With each purchase, this quantity will be decreased by the amount purchased. If you un-check this checkbox, guests will be able to purchase any number of this add-on.
Creating a new sale add-onNotice in the example above, we are utilizing the Restricted Unit Classes option. This will allow you to set up specific add-ons to only be available when booking particular units under any unrestricted unit classes. In the above example, we are only offering the Linen Add-on for those that book a Cabin unit.
Any add-on with a type of Other should be a non physical item, such as a fee or charge and therefor you do not have the option of tracking a quantity available.
Front Desk Add-on Use
When making a reservation internally for a guest, through the use of the front desk, staff can select from Available Add-ons after a unit is selected.
Staff can select available add-ons when booking guests on the front desk.
The add-on will open allowing staff to confirm or change the add-ons details. Then, simply click Add to include the item in the reservation.
The details of each add-on are confirmed before including it in the reservation.
Once an add-on is included in the reservation, the total and deposit adjust accordingly.
An example of a front desk reservation with pet fee add-on.
Reservation Portal Add-on Use
When a guest makes a reservation, they will have the opportunity to add any add-on to their reservation that you have made available on the reservation portal.
After the guest has selected a unit on the reservation portal and clicked Continue, they will be shown the available add-ons page if your property has any add-ons available on the reservation portal. If there are no add-ons available, this page will not be displayed.
Guests can select available add-ons from the reservation portal.If a guest selects a Rental add-on, they will select the rental date range. If they want to rent the add-on indefinitely and pay monthly, they can check the Rent this add-on log term (pay monthly) checkbox and the guest will only need to select a start date.
Manage a Reservation's Add-ons
To manage a reservation's add-ons, simply navigate to the reservation detail page and select the Add-ons tab. This is where you may add add-ons to a reservation and where you will see a list of all add-ons currently applied to the reservation.
View and manage a reservation's add-onsAdd-ons chosen at the time of booking are automatically included in the reservation. You can add a new add-on by clicking one of the blue Add Add-on buttons. To edit or remove an existing add-on simply select the appropriate action from the list of available options on the right of each add-on's detail box. The detail box displays a summary of the add-on while the actual charges for an add-on are on the reservation's Charges tab.
Add-on Charges
When a new reservation is booked with an add-on or an add-on is added to an existing reservation, a charge will be automatically created. If you navigate to the Charges tab of the reservation detail page, you will see a charge for each add-on.
To add or edit an add-on after initial booking, go to the reservation's Add-ons tab (covered in the section above). You will also go to the add-ons tab to manage an existing add-on charge, like updating quantity or removing the add-on from the reservation.
When you edit an add-on or recalculate a reservation's charges, you may see an add-on adjustment charge automatically created. You can modify or remove these charges as needed on the Charges tab.
Add-on Grid
If you have rental add-ons, chances are you will want to see a snapshot of all the reservations for a given add-on. Under Reservations, click Add-on Grid to view exactly that. Select the desired add-on from the dropdown, and you will see all current reservations for that add-on for the selected date range. You can updated the visible date range by clicking either View more button, or by selecting a new date range from the calendar.
Use the add-on grid to view add-on reservations for a time periodEach guest will have a different color. Hover over a color to see the guest and reservation info, and click the color to go to that reservation to view or manage their add-ons.
Delete (or disable) an Add-On
If you find that you no longer need an Add-On that was previously used, you can disable the add-on.
- Click Settings
- Click Add-ons
- Click on the Add-on you wish to delete
- Click the red "Delete" button
- Click "Delete the Add-on" to confirm
Note: Deleting an add-on does not remove it forever! It acts like a disable button. Below are the steps to restore a previously deleted add-on.
Restore an Add-on
When you delete an add-on, it is still in Firefly just no longer able to be used. Below are the steps to restore the add-on:
- Click Settings > Add-ons
- Check the box near the top of the screen that says "Include disabled add-ons" to see a complete list of historically used addons
- Click on the addon you wish to restore
- Click "Restore"
