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Sample Policies, and Terms and Conditions

Here are common policies, terms and conditions, and procedures that you can use to build yours

Last Updated: June 21, 2024

Link to Feature: https://app.fireflyreservations.com/policies (or click here )

 

Please note that these guidelines and examples are not intended to address all possible situations that may arise at a property, and will need to be made specific for your parks.

Common Campground and RV Policies Housed In Firefly

 

General Rules

  • Quiet hours are from 9:00 pm to 7:00 am
  • Do not hang towels, bathing suits, clothes line and/or clothes outside your RV
  • We reserve the right to refuse service to anyone
  • We do not guarantee the same site, if you choose to extend. Check with the reservation portal for possible extension
  • If payment is not received by the close of the 3rd day after due date, power and water will be turned off. Guest will be responsible for $45.00 reactivation fee
  • While on the property, please put all cigarette butts and trash in the proper container
  • Panhandle Lodging is in no way liable for any loss or damage by fire, wind, theft, accident or any other cause to the personal possessions of tenant or their guests
  • Place garbage in plastic bags, tie, and place in the dumpster by the office
  • No semi trucks
  • No boats
  • We reserve the right to refuse continued residency privileges to “offenders” of park rules
  • Guests are responsible for the actions of their visitors
  • Owner reserves the right to change the rules without notice

RV Park Etiquette

  • We strive to maintain a peaceful and friendly environment. Please be considerate of your fellow campers by keeping noise levels to a minimum, especially during quiet hours 10pm-7am.
  • Speed limits within the park must be observed for the safety of all guests.
  • The RV Park is a smoke-free zone. Smoking is strictly prohibited in all common areas, facilities, and rental units. Designated smoking areas can be found at our front office.
  • Open fires are not allowed within the RV Park premises. Please utilize designated fire pits or grilling areas if provided.

Refunds/Cancellations

  • A full refund will be given if daily/weekly reservation canceled at least 7 days ahead of your arrival date
  • A 50% refund will be given if daily/weekly reservation canceled less than 7 days ahead of your arrival date
  •  A full refund will be given if monthly reservation canceled at least 14 days ahead of your arrival date
  • A 50% refund will be given if monthly reservation canceled less than 14 days ahead of your arrival date
  • No refunds on early departures
  • Please give us at least 7 days notice when ending a long term reservation. No fees apply for ending a long term reservation.
  • Reservations can be made in advance by phone, online, or in person. We recommend making reservations ahead of time to secure your spot.
  • We require a minimum 24-hour notice for cancellations. Cancellations made within 24 hours of the reservation start time may be subject to a cancellation fee.
  • Failure to arrive without prior notice may result in a one-night charge.

 

Arrivals & Departures

  • Full payment required at time of reservation for daily and weekly guest, 1st month required for monthly reservations
  • Check-in Time is 3:00 pm
  • Check-out Time is 11:00 am
  • Prices are for up to 2 adults. See current rates for additional person charge
  • Monthly guest payments are due in full on the same day of arrival each month
  • Maximum guest per site is 4

Pet Policy

  • We understand that pets are part of the family and welcome them in our RV Park.
  • All pets must be kept on a leash at all times when outside of your RV and should never be left unattended.
  • Pet owners are responsible for cleaning up after their pets promptly and properly. Waste disposal stations are conveniently located throughout the park.
  • Aggressive or excessively noisy pets may be asked to leave the park at the discretion of management.
  • Please be considerate of other guests and ensure that your pet's behavior does not disturb or pose a threat to others.

Samples from the web

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