Trouble Logging In: Wrong or Forgotten Password

In this Article we will cover trouble logging in due to a wrong or forgotten password, and the steps to reset it.

1. Forgot Password.

   Should you enter in an incorrect email or password; you will receive the message “Email or password is incorrect. Try again!”, as shown in the image below.

   Select “Forgot password” to reset it.

   

2. Password Reset.

   You will be redirected to the password reset page as shown below. Enter in the email address associated with your user log in and select “Reset Password”.

   You will then receive a green success message that reads “Success! A temporary password has been emailed to…”.

   You can now return to the main login page by clicking “login” down below.

   

3. Temporary Password.

   You should have now received an email from noreply@mf.fireflyreservations.com with a temporary password, which you will enter at the main Firefly login screen. The email will look as shown below.

   Please be sure to check your spam or junk mail if you do not see the email in your inbox. You can also search for “Firefly Reservations” in your email search box.

   

4. Submit Temporary Password.

   Back at the main login screen, enter in the email address associated with your account along with the temporary password that was sent to your inbox.

5. Create New Password.

After successfully entering in the temporary password provided to you by email, you can now create and verify a new password.

After saving your new password you will be logged back into your Firefly account.