Firefly has lots of automations! This help article addresses when those automations happen, so you as a owner/operator know what to expect and when to expect it.
NOTE: All times are in Central time zone.
Charges and Payments
- Create new charges from recurring charges: 2am, Daily
- Failed Scheduled Payment: 3 day wait before reattempt, with 3 reattempts
- Payments that are not scheduled: immediately
- Process Scheduled Payments: 9am, Daily
- Refunds: Processed immediately
Email Notifications
- Expiring Credit Card Notifications: 9am, Daily
- Overdue Charge Notifications: 9am, Daily
- Overdue POS transaction: 9am, Daily
- Payment Success, Payment Failure, Payment Retry Notifications: 9am, Daily
- Reservation Post-Stay: 4pm, on the specified day before arrival
- Reservation Follow Up Notification: 5pm, Daily the day after departure
- Upcoming Reservations: 10am, 12pm, 3pm, 4pm, 5pm, 6pm, 8pm, 11pm, on the specified day before the arrival. NOTE: If a reservation is made a week or more before arrival, the email will be sent the first available slot of 10am, but if the reservation is made after that, it will send in the next available slot