Advanced Reservation Grid Features

The reservation grid has lots of great features to help you create new reservations, manage existing reservations, and more.

Last Updated: September 4, 2025

Link to Feature: https://app.fireflyreservations.com/reservationgrid (or click here)

Quick Links:

Create from the Grid

Create a Reservation
Create a Block
Select Multiple Units

Manage Reservations from the Grid

Check In/Out, Mark a No Show
View Reservation Details
Update Reservation Information

📅 Expanded Grid View - If your park is using the Expanded grid view, the features outlined below still apply unless otherwise noted.

Create a Reservation from the Grid

To create a reservation from the grid there are a couple of options you can click and drag, or individually select cells to include in the reservation.

Highlight the cells you wish to add to a reservation
Right click
Click "New Reservation"
Complete the New Reservation page to finish booking the new reservation.

Please note, when taken to the New Reservation page, the selected booking is in the cart and the Search Availability box is for optional use.

Ignore the Search Availability and complete your booking or utilize a new search, if desired:

You can add more units to the same reservation. Simply keep the existing unit in the cart then run a new search and add additional unit(s) to the cart as well.
Replace the existing unit in the cart with a new stay. If the guest changes their mind or the unit added from the grid no longer works, you can complete a search for a new unit. Just be sure to remove the undesired unit from the cart before completing the booking.

Create a Block from the Grid

To create a block from the grid, the steps are almost identical as if you were creating a reservation.

Highlight the cells you wish to add to a block
Right click
Click "Add Block"
Complete the information prompted for the block

Select Multiple Units

Selecting multiple units from the grid is different for the Classic Grid and the Expanded Grid. The steps are outlined below:

Classic Grid: To select multiple units at a time, click or click and drag each cell that you are wishing to select

Expanded Grid: To select multiple units at a time, hold down "ctrl" on your keyboard and then click or click and drag each cell that you are wishing to select.

Managing Reservations from the Grid

From the Reservation Grid you have the option to update the status of a reservation, view the reservation, or make adjustments to the reservation as shown in the screenshot below:

Right click a reservation from the grid

Check In / Check Out or Mark a No Show

To quickly update the status of the reservation:

Go to the Reservation Grid
Right Click on an existing reservation
Click the option you wish to apply

NOTE: When selecting "No Show", this will not cancel a reservation. You will need to follow the cancellation process to free up the unit on the grid.

View Reservation Details

To view reservation details from the Reservation Grid, you can click on the reservation bubble and it will take you directly to the reservation. You can also right click, and choose to open the reservation from the button, or choose to open the reservation in a new tab.

Update Reservation Information

From the Reservation Grid, you can also make quick changes to the reservation details: Change the Stay Dates, Move to a new Unit, or Lock/Unlock the Reservation.

For any of these, when you click on the option, a window will pop up collecting more information about the change you wish to make. These changes can also be made directly at the Reservation Details.

🔐 Lock Fee: If you charge a unit lock fee, Firefly will automatically add the fee onto the reservation's Charges tab.

🙋‍♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.

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