Advanced Reservation Grid Features

The reservation grid has lots of great features to help you create new reservations, manage existing reservations, and more.

Last Updated: September 4, 2024

Link to Feature: https://app.fireflyreservations.com/reservationgrid (or click here)

Quick Links:

Create from the Grid

Create a Reservation
Create a Block
Select Multiple Units

Manage Reservations from the Grid

Check In/Out, No Show
Viewing Reservation Details
Updating Reservation Information

📅 Expanded Grid View - If your park is using the Expanded grid view, the features outlined below still apply unless otherwise noted.

Create a Reservation from the Grid

To create a reservation from the grid there are a couple of options you can click and drag, or individually select cells to include in the reservation.

Highlight the cells you wish to add to a reservation
Right click
Click "New Reservation"
Complete the New Reservation page to finish booking the new reservation

Create a Block from the Grid

To create a block from the grid, the steps are almost identical as if you were creating a reservation.

Highlight the cells you wish to add to a block
Right click
Click "Add Block"
Complete the information prompted for the block

Selecting Multiple Units

Selecting multiple units from the grid is different for the Classic Grid and the Expanded Grid. The steps are outlined below:

Classic Grid: To select multiple units at a time, click or click and drag each cell that you are wishing to select

Expanded Grid: To select multiple units at a time, hold down "ctrl" on your keyboard and then click or click and drag each cell that you are wishing to select.

Managing Reservations from the Grid

From the Reservation Grid you have the option to update the status of a reservation, view the reservation, or make adjustments to the reservation as shown in the screenshot below:

Right click a reservation from the grid

Checking In / Checking Out / Marking a No Show

To quickly update the status of the reservation:

Go to the Reservation Grid
Right Click on an existing reservation
Click the option you wish to apply

Note: When using "No Show" - this will not cancel a reservation, you will still need to follow the cancellation process to free up the unit on the grid. For more on the cancellation process, you can find our help article here.

Viewing Reservation Details

To view reservation details from the Reservation Grid, you can click on the reservation bubble and it will take you directly to the reservation. You can also right click, and choose to open the reservation from the button, or choose to open the reservation in a new tab.

Updating Reservation Information

From the Reservation Grid, you can also make quick changes to the reservation details: Change the Stay Dates, Move to a new Unit, or Lock/Unlock the Reservation.

For any of these, when you click on the option, a window will pop up collecting more information about the change you wish to make. These changes can also be made directly at the Reservation Details.

🔐 Lock Fee: If you do charge for a unit lock fee, then it will automatically add the fee onto the reservation charges tab.

🙋‍♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.

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