Group Holds

A group hold is a set of units set aside for individuals of a group to reserve at their convenience. One main organizer arranges the hold with the property then each guest may book and pay for their own reservation separately. Individuals from the group simply enter the group hold code during an availability search to view all available units set aside for their group. This is similar to reserving a room in a hotel block.

Quick Links

Create a Group Hold

Notify the Organizer

Make a Reservation with a Group Code

• Book a Reservation Portal Group Hold Reservation
• Book an Internal Group Hold Reservation

Edit a Group Hold

• Change the expiration date of a group hold
• Add an additional unit to a group hold
• Remove a unit from a group hold
• Change the stay dates of a unit within the Group Hold

Create a Group Hold

1. Click Reservations on the left menu 
2. Click Group Holds drop down
3.  On the group holds page, click New Group Hold in the top right.
4. When creating a new group hold, the following information needs to be entered:
   1. a unique group hold code - this is the code that the organizer will share with their party to use to book the group held sites
   2. the Expiration Date (Note: A group hold expiration can be adjusted any time prior to the set expiration date. Once a group hold expires, it cannot be reinstated. You will need to create a new group hold instead.)
   3. link the guest organizing the group
   4. any coupons you wish to apply for the group
   5. any additional notes you wish to include for your team. These are for staff view only.
5. Once all required fields have been filled, click Save group hold.
6. Next, you will add the units to the group: 
   1. Enter the Hold Date Range - this is the earliest arrival date and latest departure date a guest may use when booking the unit. Reservations do not need these exact arrival and departure dates, but the stay must be within these dates. 
   2. Enter the Unit Type
   3. Click Show Available Units
   4. Check the box next to the units you wish to include.
   5. Click Add Selected Units to add the units to the group hold.
   6. Done! You may repeat the process to add more units with a different date range.

Your group hold is now visible on the grid, and ready to be shared with the organizing guest! 

Notify the Organizer

When you create a group hold, you have the option to send an email template specifically for group hold notification within the Group Hold settings. This may serve as confirmation of the completed group hold and many organizer's find it exceptionally helpful to see all units set aside for their group in one convenient email. .

1.  Confirm the email template has the information you wish to send:
   1. Click Settings on the left menu
   2. Click Email Templates
   3. Click on the Group Hold Notification email to edit the text

Sending the Group Hold Notification Email:

1. Click Reservations on the left menu
2. Click Group Holds
3. Choose the group hold you need to view
4. Click Options in the top right corner
5. Click Send Group Hold Notification to Guest

Here is a sample of what the email can look like:

Make a Reservation Using a Group Code

Book a Reservation Portal Group Hold Reservation

When a guest is ready to make a reservation, they can do so from the reservation portal just like they are to make any other reservation.

They will enter their group code into the Group Code box in order to see the units set aside for their group.

Enter the group code to view available units for the group

Book an Internal Group Hold Reservation

Staff members can also use the group code when creating a reservation from inside of Firefly.

1. Click Reservations on the left menu
2. Click New Reservation
3. Enter the information for the reservation as needed
4. Enter the Group Code
5. Proceed to create the new reservation 

Edit a Group Hold

Change the expiration date of a group hold

To edit the expiration of your group hold, simply click on the gray date field then select the new expiration date from the calendar. Click Apply to save your new expiration date.

Add an additional unit to a group hold

Adding additional units after a group hold is created uses the same process as when creating the group hold. See the instructions above to add a unit to a group hold.

Remove a unit from a group hold

When in a group hold, simply click on the red Remove button next to a unit.

Change the stay dates of a unit within the Group Hold

To edit a group hold unit's stay dates, remove the current stay first then add the unit again for the desired dates.