How do I hide unit numbers from guests when they book a reservation?

In Firefly you have the option to set up your park so that guests can choose a specific unit number, or a unit type.

Last Updated: August 5, 2024

Link to Feature: https://app.fireflyreservations.com/Settings#reservations (or click here)

Quick Links

Overview

Update Reservation Portal

Update Email Templates

Overview

If your park wants to hide the unit number from a guest when booking, this is can be set up in your settings, and then you will want to update your email templates to not include the unit numbers. The steps are found below. 

Settings to Update: Reservation Portal

1. Click the settings option on the left menu

2. Click Property Settings

3. Click on the Reservation Tab

4. Scroll down a bit until you see the "Search Results" section 

5. Check the box next to "Allow guests to only view and book by unit class, not unit number

Settings to Update: Email Templates

Some email templates send out the unit number by default. If you are no longer sharing the unit number with guests before arrival, you will want to adjust your email templates. Once done editing the text, click save and they will update for future reservations. For more information on emails and email templates, click here. 

🙋‍♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.

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