How do I move my current and future reservations from another software to Firefly?
During your new customer onboarding process, one of the Firefly customer success mangers (or Firefly sales team members) can help to import your current and future reservations into our system Note: We cannot import previous reservations.
Click here for tips and tricks for using Excel
Before you get your template ready:
Before our Firefly teams can import your reservations, you will need your Units set up!
1) Export Reservations from Previous Software
We can help with as much as we know! So for this step, if you have questions you can reach out to your CSM who can do their best to help. We are not very familiar with our competitor's export capabilities, but we can help you google if your old platform will allow you to export or not
The easiest way to grab your reservation information is going to be in a .xlsx or .csv file. These copy/paste into excel fairly easily
2) Copy/Paste into Firefly Template
Your CSM will provide you with a template to add your reservation data into Firefly. While there are many short cuts and workarounds in excel depending on your own comfortability, the biggest need here is that each column matches in the template.
3) Send your Template to Firefly
Save the template with the updated reservation information and send it over to your CSM! They will communicate with you on timelines for getting your reservations imported, and any additional information they need from you.
4) Voila!
Your Firefly point of contact will work with you on any errors that occur in the import process. Typically this is due to an incorrect unit name, or something similar. Totally no biggie and all fixable! Sometimes, we just need more input from you!
Caution: Some products export the nights of the stay, not the arrival and departure date - leading the import to be off by 1 day for every reservation. So be sure to double-check your dates before sending over the template to the Firefly team.
💡 If you need help adding/subtracting a date from every cell in a column, check out this website that gives step-by-steps :)