Connect to BASYS: Overview, Setup, and Support
Link to Firefly Feature: Settings > Property > Payments & Charges (or click here)
QUICK LINKS
Explore the topics below to quickly find the information you need!
Contact BASYS Customer Support
Connect your BASYS Account to Firefly
PROCESSOR OVERVIEW
- Accepted Currencies: United States Dollar (USD)
- Accepted Payment Methods: Credit and Debit Card Transactions, Automated Clearing House (ACH) Payments
- Not Accepted Payment Methods: Automated Clearing Settlement System (ACSS) Payments
- Payout Frequency: Next Day
- Processing Options: Manual Entry and Credit Card Terminal
CUSTOMER SUPPORT
- Dedicated Support Line: 1-800-851-9460
- General Support Line: 1-800-386-0711
- Email: customersupport@basyspro.com
- Customer Support Page: Visit the BASYS customer support page for additional resources!
SETUP A BASYS ACCOUNT
From your Firefly account, Navigate to Settings > Property > Payments & Charges tab > then select Create an account with BASYS. This will bring you to the BASYS contact page, fill in your details and a BASYS rep will reach out to you to get started on creating your account.
CONNECT YOUR BASYS ACCOUNT TO FIREFLY
Once you have received your newly established account credentials from BASYS, you can now connect your account to Firefly. Again, Navigate to Settings > Property > Payments & Charges tab. Now, select the Connect option next to BASYS.
Select Live Mode and Enter Your BASYS Credentials
Copy and paste the credentials sent to you by BASYS into the corresponding fields. Also, be sure to select Live Mode as this will be a live account. Click Save to save the connection details and you are complete! You are now ready to process payments in Firefly using BASYS.
NOTE: If you have also signed up to process ACH payments with BASYS, simply select the "ACH Enabled" in the optional settings below. If you will not be processing ACH payments, leave this option unchecked.
WARNING: the "Require credit card billing address" setting is optional. However, if removed, this may result in higher processing fees per transaction. For more details on these fees, please contact the processor directly.
CONNECT A TERMINAL TO FIREFLY
Each payment processor has a list of terminals you can purchase that work specifically with their payment processing systems. We suggest reaching out directly to your payment processor for their recommendation of compatible terminals.
TIP: Checkout this Quick Reference Guide to locate your specific terminals setup, troubleshoot, and how-to use instructions!
Once you have a terminal device, you can connect it to your computer or tablet then connect it to Firefly!
The setup process will involve the following steps:
- Plug in the terminal to your device. Make sure it is powered on and connected.
- Initial terminal setup: Follow instructions given by the processor to get the terminal connected to internet as well as completing any initial setup prompts (if applicable).
- In Firefly, navigate to Settings then Property.
- In Property Settings, select Edit next to the BASYS connection.
- Scroll to the bottom of the page and select your terminal from the Terminal Selection dropdown, click Save.
When processing payments, the terminal should now show as a payment method option!
🙋♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.
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