How to set up BridgePay
Last Updated: September 30, 2024
Link to Feature: https://app.fireflyreservations.com/Settings#payments or click here
Overview
i3 is a partner that will become like trusted family, providing dedicated account management and a caring customer support. They offer competitive rates and quick setups. They offer a variety of Gateway API-Processors and daily payouts. i3 provides newer EMV Chip Readers, reducing chip reader errors and failures. This makes taking transactions fast and reliable. Only customers in the USA can currently us i3 with Firefly. Follow this guide to get started processing payments directly in Firefly using i3/BridgePay.
Set up an i3/BridgePay Account
From inside Firefly, go to Settings > Property and choose the Payments & Charges tab then click Contact i3 Merchant Solutions. This will bring you to the i3 website. Alternatively, you can contact Russ Rybolt at rrybolt@i3merchant.com or 513-338-8458. Russ will help you get your BridgePay account set up.
Connecting Your BridgePay Account
Russ will send you all the information you need to connect your BridgePay account in Firefly. Again, go to Settings > Property and click the Payments & Charges tab. Now, click Connect next to BridgePay.
Enter your BridgePay credentials and select Live Mode
Type in all of the information Russ sends you. Also be sure to select Live Mode since this is a live account. Click Save to save the BridgePay connection details and you are complete! You are now ready to process payments in Firefly using i3/BridgePay.
Connecting a Terminal with BridgePay
Each payment processor has a list of terminals you can purchase that work specifically with their payment processing systems. We suggest reaching out directly to your payment processor for their recommendation of compatible terminals.
TIP: Check out this webpage to connect with Payroc/i3 Commerce Technology.
Once you have a terminal device, you can connect it to your computer or tablet then connect it to Firefly.
The set up process will look like this:
- Plug in the terminal to your device. Make sure it is powered on and connected.
- In Firefly, click Settings then Property.
- In Property Settings, select Edit for BridgePay.
- Scroll to the bottom of the page and enter in the Terminal ID for that device, click Save
When processing payments, the terminal should now show as a payment method option.
TIP: For more information on connecting a terminal device to BridgePay, see: BridgePay Pin Pad Installation
🙋♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.
💭 We would love to know if this article was helpful in addressing your issue. If you could answer the question below it will notify our team. Thank you!