Setting up your payment processor. This article highlights the various payment processor partners that Firefly has integrated with, as well as provides help setting up those processors.
Last Updated: October 28, 2024
Link to Feature: https://app.fireflyreservations.com/Settings#payments (or click here)
Quick Links:
Wondering which payment processor is right for you?
Passing Along Payment Processing Fees to Guests
Payment Processor Options
It is important to be able to process credit cards online so you can capture payments at the time a customer is willing to pay. Firefly allows you to collect a deposit amount of your choosing at the time the guest makes a reservation.
For new customers, Firefly offers two payment processing integrations. Two recommended processors: Fiserv and BridgePay with i3 Merchant .
To connect to one of these processors, go to Setting -> Property -> Payments & Charges tab.
What is the difference between the two payment processing companies?
- Fiserv is one of our preferred payment processor partnership. Our customers get excellent rates, and a quick business approval process, fast funding, and 24/7 support.
- i3 Merchants/BridgePay is also one of our preferred payment processor partnerships. They offers competitive rates and quick setups. They offer a variety of Gateway API-Processors and daily payouts. They have very good personal support and account management. Only customers in the USA can currently us BridgePay.
Fiserv
Click here learn more about Firefly and Fiserv's partnership.
Getting Started with Fiserv
From inside Firefly
- Click "Settings"
- Click "Property"
- Click on the "Payments and Charges" tab
- Scroll to the Clover Connect option, and click "Contact Fiserv"
Setting Up Fiserv
Once you are a confirmed Fiserv customer, you will have the information you need to update Firefly and start taking online transactions.
- Click Settings
- Click Property
- Click the Payments and Charges tab
- Next to Fiserv, Click Connect
- Enter in the information that Fiserv has provided
- Click Save
Having trouble with your credentials? Here are a couple of tips we received directly from Fiserv:
◽ Check for accidental typos
◽ Instead of copy/paste your credentials from the secure email you received, try manually typing in the information. This can eliminate any hidden characters that were accidentally grabbed in the copy/paste
i3Merchants/BridgePay
i3 is a partner that will become like trusted family, providing dedicated account management and a caring customer support. They offer competitive rates and quick setups. They offer a variety of Gateway API-Processors and daily payouts. i3 provides newer EMV Chip Readers, reducing chip reader errors and failures. This makes taking transactions fast and reliable. Only customers in the USA can currently us i3 with Firefly.
Follow this guide to get started processing payments directly in Firefly using i3/BridgePay.
Set up an i3/BridgePay Account
From inside Firefly, go to Settings > Property and choose the Payments & Charges tab. Click Contact i3 Merchant Solutions.
Contact i3 Merchant SolutionsThis will bring you to the i3 website and you can contact Russ Rybolt at rrybolt@i3merchant.com or 513-338-8458. Russ will help you get your BridgePay account set up.
Connecting Your i3 Merchants/BridgePay Account
Russ will send you all of your information needed to connect your BridgePay account in Firefly. Again, go to Settings > Property and click the Payments & Charges tab. Now click Connect next to BridgePay.
Enter your BridgePay credentials and select Live Mode
Type in all of the information that Russ sends you. Also be sure to select Live Mode since this is a live account. Click Save to save the BridgePay connection details and you are complete! You are now ready to process payments in Firefly using i3/BridgePay.
i3Merchants/BridgePay Support
For support needs, visit their support page here.
CAUTION: If considering a change in payment processors, payment methods on file with your existing processor will not transfer to the new processor. All payment methods on file must be removed and added again once connected with the new processor.
Also, payments taken through the previous processor may not be refunded through the new processor. These refunds may only be completed by cash, check, or reservation credit. You may have refund options directly through your previous processor but will have to connect with them to confirm available options.
🙋♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.
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