Connect to Payroc: Overview, Setup, and Support
Last Updated: January 21, 2025
Link to Firefly Feature: Settings > Property > Payments & Charges (or click here)
QUICK LINKS:
Explore the topics below to quickly find the information you need!
Contact Payroc Customer Support
Setup Payroc/BridgePay Account
Connect Your BridgePay Account to Firefly
Connect a Terminal with Firefly
PROCESSOR OVERVIEW
- Accepted Currencies: United States Dollar (USD)
- Payment Methods: Credit and Debit Cards (ACH payments are not supported)
- Payout Frequency: Daily
- Processing Options: Manual Entry and Credit Card Terminals
CUSTOMER SUPPORT
- Phone: Call 1-800-218-3683 for direct support.
- Emal: Send your support inquiries to cs.east@payroc.com for prompt assistance.
- Support Page: Visit the Payroc Customer Support Page for additional resources.
IMPORTANT NOTE: New accounts are no longer being established for this processor. Please see our partnered processors here.
SETUP A PAYROC / BRIDGEPAY ACCOUNT
From your Firefly account, Navigate to Settings > Property > Payments & Charges tab then select Contact i3 Merchant Solutions. This will bring you to the Payroc website (formerly i3 Merchant solutions). Alternatively, you can contact Russ Rybolt directly at russ.rybolt@payroc.com or 513-338-8458. Russ will help you get your BridgePay account established.
CONNECT YOUR BRIDGEPAY ACCOUNT TO FIREFLY
Once you have received your Bridgepay account credentials from Russ, you can now connect your account to Firefly. Again, Navigate to Settings > Property > Payments & Charges tab. Now, select the Connect option next to BridgePay.
Select Live Mode and Enter Your BridgePay Credentials
Type in all of the information Russ sends you. Also be sure to select Live Mode since this is a live account. Click Save to save the BridgePay connection details and you are complete! You are now ready to process payments in Firefly using i3/BridgePay.
Please note: the "Require credit card billing address" setting is optional. However, if removed, this may result in higher processing fees per transaction. You may contact the processor directly for more details on these fees.
CONNECT A TERMINAL WITH FIREFLY
Each payment processor has a list of terminals you can purchase that work specifically with their payment processing systems. We suggest reaching out directly to your payment processor for their recommendation of compatible terminals.
TIP: Check out this webpage to connect with Payroc/i3 Commerce Technology.
Once you have a terminal device, you can connect it to your computer or tablet then connect it to Firefly.
The set up process will look like this:
- Plug in the terminal to your device. Make sure it is powered on and connected.
- In Firefly, click Settings then Property.
- In Property Settings, select Edit for BridgePay.
- Scroll to the bottom of the page and enter in the Terminal ID for that device, click Save
When processing payments, the terminal should now show as a payment method option.
TIP: For more information on connecting a terminal device to BridgePay, see: BridgePay Pin Pad Installation
🙋♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.
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