Connect to Payroc: Overview, Setup, and Support
Link to Firefly Feature: Settings > Property > Payments & Charges tab (or click here)
QUICK LINKS:
Explore the topics below to quickly find the information you need!
Contact Payroc Customer Support
Setup a Payroc/BridgePay Account
Connect Your BridgePay Account to Firefly
PROCESSOR OVERVIEW
- Accepted Currencies: United States Dollar (USD)
- Accepted Payment Methods: Credit and Debit Card Transactions
- Not Accepted Payment Methods: Automated Clearing House (ACH) Payments, Automated Clearing Settlement System (ACSS) Payments
- Payout Frequency: Daily
- Processing Options: Manual Entry and Credit Card Terminals
CUSTOMER SUPPORT
- Phone: 1-800-218-3683
- Email: cs.east@payroc.com for prompt assistance
- Support Hub: Visit Payroc's Support Hub for self-help articles and a variety of resources!
- Support Request Form
TIP: Have your Merchant ID (MID) ready for a smoother support experience. Your MID can be found going to Settings > Property > Payments & Charges tab > Edit.
PCI COMPLIANCE SUPPORT
Payroc has a team of dedicated specialists to assist with inquiries or concerns about PCI compliance. Call 1-844-218-5392 for immediate assistance from the Payroc PCI Helpdesk.
For further information on PCI compliance, Payroc shares the following links:
IMPORTANT NOTE: New accounts are no longer being established for this processor. For more information on our partnered processors, see here.
SETUP A PAYROC / BRIDGEPAY ACCOUNT
To connect a BridgePay account with Firefly, you must process payments through Payroc - formerly known as I3 Merchant Solutions.
If you have an existing merchant account with Payroc that you wish to connect in Firefly, please reach out to our Firefly Support team to request an exception.
If BridgePay is enabled for your Firefly account, navigate to Settings > Property > Payments & Charges tab to see the processor settings as shown below.
CONNECT YOUR BRIDGEPAY ACCOUNT TO FIREFLY
Once you have received your BridgePay merchant account credentials, you can connect your account to Firefly. Navigate to Settings > Property > Payments & Charges tab.
Select the Connect option next to BridgePay.
Select Live Mode and Enter Your BridgePay Credentials
Copy and paste the credentials sent to you from the processor into the corresponding fields. Be sure to select Live Mode to process transactions through the processor's systems.
Click Save to store the BridgePay credentials in Firefly and finalize the connection.
THAT"S IT! You are now ready to process payments in Firefly using i3/BridgePay! 🎉
WARNING: The "Require credit card billing address" setting is optional. However, it is a fraud protection step and disabling the setting may result in higher processing fees. For more details on your processor's policies and fees, please contact Payroc directly.
CONNECT A TERMINAL TO FIREFLY
Each payment processor has a list of terminals you can purchase that work specifically with their payment processing systems. We suggest reaching out directly to your payment processor for their recommendation of compatible terminals.
Once you have a terminal device, you can connect it to your computer or tablet then connect it to Firefly!
The setup process will involve the following steps:
- Plug in the terminal to your device. Make sure it is powered on and connected.
- Initial terminal setup: Follow instructions given by the processor to get the terminal connected to internet as well as completing any initial setup prompts (if applicable).
- In Firefly, navigate to Settings then Property.
- In Property Settings, select Edit next to the BridgePay connection.
- Scroll to the bottom of the page and enter in the Terminal ID for that device, click Save
When processing payments, the terminal should now show as a payment method option.
🙋♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.
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