Email large groups of your guests in Firefly
Last Updated: 6/11/2024
Link to Feature: https://app.fireflyreservations.com/Guests/NewEmail (or click here)
This article applies to the following:
- Sending emails to guests who have previously had a reservation in Firefly
Quick Links
How to Create an Email Template
Email Guests Overview
Sometimes you need to send a mass email to all or part of your guests. This may be to remind guests of a park policy, inform guests of an upcoming event, or notify guest of an exciting new feature or amenity available to them. In any case, it can be quite a hassle to gather all your current guests email addresses and even more of a hassle if you want to include any personal data in the email.
How to Send a Mass Email
This is done in the Email Guests feature. Follow the steps below to customize your email, choose who receives it, send a test email, and send your mass email:
- Click Guests on the Left menu
- Click Email Guests
- Under "Show Guests for Reservations During" this is where you will choose a date range to find the guests that you wish to send to.
- Check the box next to the specific recipients, or choose the "Select All" button
- Draft your Email in the WYSIWYG Text Editor
- Send your email (or choose to send a test)
Tip: If you are sending emails to a large amount of users, we recommend splitting these up in batches. As email security increases, it is easy to get flagged as spam. Sending emails in smaller batches can help avoid this.
How to Create an Email Template
We actually have a different knowledgebase article for this one. Click here to take you right to it!
Sample Email
Example of a customized email