Email notifications from Firefly about reservations booked, requests from guests, Firefly support replies, and other related settings.
Last Updated: September 9, 2024
Quick Links
Overview
There are a few different ways guests and Firefly staff may connect with you through email. In your park's Property Settings are two different places to enter email addresses to receive notifications. You can receive email notifications for new reservations, as well as for receiving emails when a guest reaches out via the guest portal. Firefly staff may also reach out by email regarding your park account or in response to Support tickets.
If you are not getting emails and the settings look correct, it could be that you need to have your IT team whitelist (or add as a safe sender) emails from Firefly.
Guest Portal Requests
To confirm or edit the email that receives requests from the guest portal:
- Click Settings
- Click Property
- On the General Tab under "Email" this is the email that will receive email notifications from guests when submitted through the guest portal.
- Click Save
Only one email can be listed here. If you need multiple emails to receive these notifications, we recommend you have email forwarding set up within your email inbox.
New Reservation Notifications
To confirm or change the email that is notified of new reservations:
- Click Settings
- Click Property
- Click the Notifications tab. This field allows multiple emails - separate each with a comma.
- Click Save
Emails from Firefly Support
Support ticket replies go to the user signed into Firefly at the time of support request. You can confirm this email before submitting your support request under the form: 
If a reply needs to go to a different email than what is shown, you may share the desired email address in the support request.
For more information on our response times and service level agreements, visit our Firefly Customer Support page.
🙋♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.
💭 We would love to know if this article was helpful in addressing your issue. If you could answer the question below it will notify our team. Thank you!