Setting Up A ReserveAmerica Connection

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Overview

Set Up a ReserveAmerica Connection

Disconnect from ReserveAmerica

Overview

ReserveAmerica has over 12M visitors a year and is a leading destination for discovering, exploring, and booking accommodations like campsites, cabins, yurts and more. Campers choose ReserveAmerica.com to book their camping trips over 1M times a year. The booking channel connection allows potential guests to find your park by it's general location or proximity to their destination.

Your Firefly park is automatically connected to ReserveAmerica to expand your reach for potential guests! And there are now no extra fees to your park for bookings from this reservation platform. The only thing you need to do is fill out Location Information for your park. Of course, you can always disconnect from the outside reservation source at any time.

Set Up a ReserveAmerica Connection

Ensure park information is complete in Firefly.

The Firefly and ReserveAmerica connection relies upon your property's location information in Firefly. To make sure the connection is successful, first confirm these settings are completed.

1. From the main menu, click on the Settings dropdown
2. Select Property
3. On the General tab, scroll down to Location Information
4. Complete each field in the screenshot below.
   
   

TIP: There is a link to help you find your property coordinates if you do not know them!

Confirm connection in Integrations (formerly Channel Management)

Typically, ReserveAmerica is turned on by default when location information is entered during your park's setup. However, if the settings were not initially completed, you will need to complete the settings then check the Integrations connection the next day.

To check the connection, go to Settings --> Integrations (Formerly, Channel Management) --> Campground Management tab. If ReserveAmerica does not say Connected, you will need to click the Connect button.  

ReserveAmerica Fees

There are currently no fees in Firefly for reservations booked through a ReserveAmerica integration. Prior to January 1, 2025, ReserveAmerica charged a 10% commission for reservations booked through their system. When the fees were active, many parks chose to pass these fees on to their guests. If your park had a reservation fee rule specifically for ReserveAmerica then you most likely want to delete this fee now. See more about reservation fees here: Custom Reservation Fees.

Reservations from ReserveAmerica

Now that you can accept reservations from ReserveAmerica, how can you tell which reservations came from there? Each reservation will also give the history of what the reservation source is. Go to the history tab from the reservation and see the ReserveAmerica source at the very bottom.

A Reservations report can also be filtered reservation source to see all reservations from ReserveAmerica.

Guest Use of ReserveAmerica

ReserveAmerica gives you more reach for guests to find your park. How will making reservations on ReserveAmerica look for a guest? It will basically be the exact same format as the Firefly Reservation Portal, just shown on ReserveAmerica. So guests experience the same online reservation process they already know, now just available through ReserveAmerica.com as well. 

Guests can search for the park by name, by a general location area, or by proximity to a facility or landmark. Once they find your park, this is what the Book Now page will look like.

Then they just continue through the reservation process like normal. You will see the reservation come through like you normally do, and guests will mange their reservations just like they normally do. ReserveAmerica listings offer more opportunities for your guests to find you and enjoy all your great park has to offer!

Disconnect from ReserveAmerica

To disconnect from ReserveAmerica, go to Settings --> Integrations (Formerly, Channel Management) --> Campground Management tab. 

Then click Manage next to ReserveAmerica and click Disconnect Property on the setup page.