Learn how to add, update, and manage user profiles in Firefly, including adjusting permissions and access levels to ensure the right team members have the tools they need
Last Updated: December 3, 2025
Link to Feature: https://app.fireflyreservations.com/Users (or click here)
Quick Links
Enable Multi-Factor Authentication
Overview
There is no limit to the number of users a Firefly account may have. To create a new user profile, you just need a user's first name, last name, and a unique email address. This information is for user login and replies to Support Requests submitted through Firefly.
For safety and security purposes, we encourage each user to have and use their own unique user profile. With the variety of options available for free email accounts, we highly discourage sharing user profiles or login information amongst staff.
IMPORTANT: A user must have permission enabled for both Account Administrator and Manage Settings to access the setup shown in this article.
Manage Settings shares the Settings dropdown on Firefly's main menu, while the Account Administrator permission shares the Users selection in the Settings dropdown.
Check out the following article to learn more: User Permissions - What do they mean?
Add a New User to Firefly
Adding new users to gain access to your Firefly Park has never been easier!
- Using the main menu, click on the Settings dropdown and click Users.
2. Click Add User.
3. Enter the user's contact information and select user permissions then click Save User.
Checking a box gives permission for access to that item. These permissions can be edited at any time. If you are unsure what a permission means, visit User Permissions - What do they mean?
Watch how to add a new user!
Activate a New User Profile
When a new user is added in Firefly, the user needs to activate their profile. They will receive an email from: no-reply@mg.fireflyreservations.com. This email will prompt the user to set a new password that they will use to login to Firefly moving forward.
Note: If the activation email is not found in the inbox, please check the spam folder. Email services may use blocking or filtering systems.
To ensure Firefly emails are received, add this email to your provider's Safe Senders List: no-reply@mg.fireflyreservations.com
Enable Multi-Factor Authentication
Multi-factor authentication is an additional identity verification step during the login process. It provides an extra layer of account protection and is sometimes referred to as two-factor authentication or simply by abbreviations like MFA or 2FA. You have most likely encountered the feature as many financial institutions, mobile apps, and websites require its use.
Firefly refers to this security measure as two-factor authentication or 2FA, and it is completely optional. To learn about using two-factor authentication in Firefly, see: Multi-Factor Authentication Setup and Use Guide
Remove a User from Firefly
1. Navigate to your Users settings.
2. Click on the user that you wish to remove.
3. Click Delete User.
4. You will be prompted for a confirmation and will click Delete User a second time.
Check out this video to remove a user!
Edit a User's Email Address
You can edit or change a user's email address at any time.
- From the main menu, go to Settings > Users.
- Click on the user you would like to edit.
- Make the necessary changes to the email address.
- Click Save.
- The user will receive a new activation email and must set a new password.
CAUTION: Email addresses can be changed at any time but may only be associated with one Firefly user profile at a time. You may receive an error message if attempting to reuse an email that was used in another Firefly account or an independent trial park.
In order to "reuse" the same email address, it must first be removed from the other profile or that user profile may be deleted. If these options are not possible then a different email address must be used.
Update User Permissions
If you already have a user created but you want to add or remove their ability to view or edit something, you can make these changes in the specific user profile.
1. On the main menu, click the Settings dropdown then scroll to select Users
2. Click on the user profile you would like to edit.
3. Check or uncheck the box next to the user permissions you wish to add or remove.
4. Click Save User.
NOTE: To follow the steps above you must have both Account Administrator and Manage Settings permissions enabled. If your main menu does not display the Settings dropdown, or the Users selection under the Settings dropdown, you will need to contact one of your park's Firefly Reservations admin users to request the desired permission. If you are an admin user, please contact Firefly Support.
TIP: For more information on permissions, visit User Permissions: What do they mean?
🙋♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.
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