You can add or remove new users, as well as update their email address and permissions, in Users settings.
Quick Links
Add a New User to Firefly
Adding new users to gain access to your Firefly Park has never been easier!
- Using the left menu, click on the Settings dropdown and click Users.
2. Click Add User.
3. Enter the user's contact information and select user permissions.
Checking a box gives permission for access to that item. These permissions can be edited at any time. If you are unsure what a permission means, visit User Permissions - What do they mean?
5. Click Save User. Your portion of adding a new user is done!
Check out this video to add a new user!
Activate a New User Profile
When a new user is added in Firefly, the user needs to activate their profile. They will receive an email from: no-reply@mg.fireflyreservations.com. This email will prompt the user to set a new password that they will use to login to Firefly moving forward.
Note: If the activation email is not found in the inbox, please check the spam folder. Email services may use blocking or filtering systems. To ensure Firefly emails are received, this email can be added to the 'Safe Senders List': no-reply@mg.fireflyreservations.com
Remove a User from Firefly
1. Navigate to your Users settings.
2. Click on the user that you wish to remove.
3. Click Delete User.
4. You will be prompted for a confirmation and will click Delete User a second time.
Check out this video to remove a user!
Edit a User's Email Address
You can edit or change a user's email address at any time.
1. Navigate to the user in Users settings (app.fireflyreservations.com/users).
2. Click on the user you would like to edit.
3. Make the necessary changes to the email address.
4. Click Save.
When changes are made to an email address, the user will receive a new activation email and must set a new password.
Email addresses may only be associated with one Firefly user profile at a time. If the user has an independent trial park, the email from the trial park can not be used in an active park's user profile. Email addresses can be changed at any time but may not be duplicated between independent trials or parks.
Update User Permissions
If you already have a user created but you want to add or remove their ability to view or edit something, you can make these changes in the specific user account.
1. Navigate to the user in Users settings (app.fireflyreservations.com/users).
2. Click on the user you would like to edit.
3. Check or uncheck the box next to the user permissions you wish to add or remove.
4. Click Save.
For more information on each permission, visit User Permissions - What do they mean?
🙋♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.
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