Upload your map to the interactive map builder to link units to a map for guests to book from.
Last Updated: August 29, 2025
Link to Feature: https://app.fireflyreservations.com/maps (or click here)
Quick Links:
Overview
Interactive maps make it easy for potential guests to see available units at your property. By looking at the map, guests can quickly identify an available unit at a location they are interested in and select the unit to book it immediately.
The interactive map is also in Firefly for your team to easily find units. It houses the same search options as the reservation grid.
Setting up your interactive map is as easy as uploading a map file and linking units. This short video walks you through the process and written directions are also provided below.
Upload a Map Image
It only takes seconds to upload a map. You have a few format options to choose from and can upload as many maps as your park needs.2
NOTE: The file types that can be uploaded are: .jpg, png, gif
To upload a map:
- Click the Settings dropdown from the main menu
- Select Maps
- Click New Map
- Enter a Map Title
- Click Upload New Map
- A box will then appear prompting you to upload the file from your device. You can click on the file or drag and drop it into the box.
NOTE: If using multiple maps, arrange them in the order they should appear in the dropdown list. The map at the top is the default displayed until a different map is selected from the dropdown.
Link Units to a Map
You need to link the units in Firefly to your uploaded map. This tells Firefly where each unit is at on the map, so staff and guests can see live availability on the map.
To start, click the map to open it. Select Mark Units On Map. Select the type of shape you need to create, a circle or an outline.
- To create a circle... select the Circle option. Choose the diameter of your circle. Place the crosshair cursor over the center of the site and click. Select the site number you are linking and click Save. Repeat for other sites with a circle shape on the map.
- To create an outline... select the Outline option. Click on each corner of a unit, ending on the first corner you started with. When the shape is complete, a dialog will show so you can select the unit you just outlined. Select the unit, and click Save. You can drag any corner to adjust the shape you just created over the unit. Repeat this step for each one of your units.
- To remove a unit... click Finish Marking Units. Click a unit, and select Remove from map to unlink the unit. This does not effect the unit in any way other than removing the shape from the map.
- This process is the same if you need to move a link's location or change it's shape/size. To redo the unit link, simple repeat a process above to add the correct location or shape.
- This process is the same if you need to move a link's location or change it's shape/size. To redo the unit link, simple repeat a process above to add the correct location or shape.
When all done linking sites, click Finish Marking Units.
WARNING: A unit can only be linked to one map at a time. You will not see a unit in the dropdown list if it is already linked to map. In this case, you must first unlink the unit from it's current map before you are able to link it to a new map.
Book From a Map
Now that your map has been uploaded into Firefly and set up with linked units, reservations can be booked from the map. Staff using the Front Desk can book on the map internally, and guests can book from the map on the reservation portal.
For Guests, they can search for available units by entering any search parameters. Select the Map tab, and you will see the interactive map with each available unit in green and unavailable unit in red. Units hidden from the reservation portal appear do not appear as an interactive site, their location on the map displays as the map itself.
Click any interactive unit to view more info about it, and click Book to add that unit to the checkout cart. You can switch back to list view at any time by clicking the List tab.
For Staff, they can use the map and additional search functions to create a reservation. For more information on creating a reservation from a map, see: Create a New Reservation.
If your park has multiple maps, see: Book a Reservation from a Secondary Map.
IMPORTANT: You must enable the Property Settings' Search Results setting shown below for your reservation portal's interactive map to show unavailable units accurately. 
This setting allows the reservation portal's map to update based on your unit availability.
Update a Map
As time passes, you may find it necessary to update a map in Firefly to reflect park changes or present an improved visual of your park to your guests. This can be done by changing a linked unit or replacing an existing map with a new one. Thorough walkthroughs for both options are provided below.
CAUTION: We highly recommend carefully considering the day and time you choose to make map changes.
The Interactive Map Builder is a live feature that displays real-time changes as they are made. When you replace your map or unlink a unit, the map will reflect this. As soon as you link new units, they will then be available for booking from the map.
Live map changes are experienced the same by guests on the reservation portal and staff using the front desk.
Change Linked Unit
- On the main menu, click the Settings dropdown. Select Maps. Click on a map to open it.
- Click on a linked unit to see the existing association. You may then choose to:
- Unlink the unit from existing map shape by clicking the blue text: "Remove from map"
- Close the link's informational pop-up by clicking the red X in the upper right.
- If you unlinked a unit from the map and would like to link a new shape or different unit, follow the Link Units directions above.
Replace Existing Map With a New One
- On the main menu, click the Settings dropdown. Select Maps. Click on a map to open it.
- Click the blue text: "Upload to New Map".
- An upload area will appear above the map's title. You may browse your device's files if you click in the upload area or drag and drop a file to instantly upload it.
- When a file is placed in the upload box, the new map will automatically replace the previous one. You will then follow the directions previously shared to link your units to the new map.
TIP: If you change your mind and do not wish to replace your existing map, simply click "Cancel below the upload area.
Delete a Map
To replace a map or remove it from Firefly, you will delete it.
On the main menu, go to the Settings dropdown and select Maps. Click to open the map.
Scroll to the bottom of the map image and click the red Delete Map button.
Additional Information and Tips
- To make a map, you can use a simple image editor such as Microsoft Paint or a vector editor like InkScape, Illustrator, or Gravit Designer which was used to make the map above. You can also choose to simply upload an overhead satellite image from Google Maps.
- Check out this article for creation and editing options: Map Creation Services and Options
- To print a copy of a map uploaded in Firefly follow these steps:
- Go to Settings > Maps > click on a map to open it.
- Right-click anywhere on the map image and select Open image in new tab
- When the image opens, press Ctrl + P to open the print dialogue box or right-click on the image and select Print
- To save a copy of a map uploaded in Firefly follow these steps:
- Go to Settings > Maps > click on a map to open it.
- Right-click anywhere on the map image and select Save image as.
🙋♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.
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