Using the Reservation Grid

The Reservation Grid is where you can find a calendar view of all your reservations for a specific time or filtered criteria. This article covers use of the grid as well as managing settings.

Last Updated: April 16, 2025

Link to Feature:  https://app.fireflyreservations.com/reservationgrid (or click here)

 

Quick Links

Overview

Grid Selection

Classic Grid

• Display Options and Filters
• Understand the Symbols

Expanded Grid

• Switch to Expanded Grid
• Set Up Expanded Grid Colors and Icons

Overview

The reservation grid offers a simple way to quickly get a glance at your reservations. Quickly see what units will be filled on a specific date, what units are filled with long term reservations, which reservations have overdue charges, and even what guests have a payment record on file.

Firefly Reservations has two types of grid options:

(1) Classic Grid

(2) Expanded Grid

Grid Selection

To edit grid settings, enable user permission for Reservation Grid Settings Management. For more information on user permissions, see: Update User Profiles in Firefly

Classic Grid

The classic grid (the default grid view for parks) is the original grid that has helpful information for all Firefly users. It is not customizable, but it is still a great and helpful calendar view. 

Display Options and Filters (Left to right)

The display control bar is frozen to the top of the screen so it remains in view as you scroll.

1. Toggle between Month or Year to condense or expand the view with one click. 
2. Customize the display date range from a calendar by clicking on the calendar icon or displayed dates. The reverse or forward arrow on either side of the date range adjusts the display 60 days in the selected direction. This range will be remembered every time you go back to the grid.
3. Clicking will reset the grid view to one month or one year from today's date.
4. The symbol will refresh the grid to show any new changes or reservations while still in the grid view
5. Search for a specific reservation by guest name. Typing in a name will highlight one(s) that match and grey ones that do not match.
6. Unit Types filters units by lodging, RV sites, boat slips, etc.
7. Unit Class restricts the display to see units only from the selected class(es)
8. Equipment Type will only show units that accept the specified equipment
9. Amenity displays all units with the chosen feature(s)

Understand the Symbols

Reservation Types Accepted
To the left of the unit name, a small icon indicates which types of reservations are accepted at that unit (Standard or Ongoing). indicates all types accepted, indicates only ongoing reservations are accepted, and indicates only standard reservations are accepted.

Unit Hidden from Reservation Portal

  indicates that a unit has been hidden from the online reservation portal. This can be toggled within the unit settings.

Show RV Equipment Restrictions

To the right of each unit, you have the option to show the RV Size and Slide out Restrictions for that particular unit. It will be displayed as Max RV Size | Slide out Type Accepted. If you hover over the box you will get a more detailed view. To enable this go to Settings > Property > Display Preferences > Scroll down to Reservation Grid > Select "Show RV Size Limitations"

Reservation Type
The type of reservation can quickly be determined by the color of the reservation. Reservations with a green border on top are ongoing reservations, while a blue border indicates a standard reservation.

Overdue Charges
If the guest's name is red, this indicates a charge has not been paid and is now overdue. If their name is black, they do not have any unpaid charges, or they may have an unpaid charge that is not yet overdue. This is especially handy because you can take one look at the grid to see what reservations need attention to make sure all payments are collected.

Payment Method on File
If the reservation has a green square with a white dollar sign , this indicates that reservation has a payment method on file. Those that do not have this icon, do not have payment methods on file.

Locked Site

If a reservation has a green lock symbol , this indicates that the guest has purchased or you have added a site lock to this reservation.

Reservation Details
Hover over a reservation to get more information on that reservation. Guest name, number of nights in their stay, if they have a payment method on file, if they have overdue payments, arrival and departure dates, and reservation total can all be seen from this pop-up box. Click on the reservation to go the the reservation detail page where you can manage the reservation and see all reservation info, charges, payments, etc.

 

Expanded Grid

Expanded grid provides all the same features as classic grid and at-a-glance visual cues for reservation status based on check in, reservation type, or balance due. You can choose to see one of the status options as a background color on the reservation blocks or a colored line at the top border on the blocks. Enable both options to track two key details most essential to your park's daily operation.

This enhanced grid also allows you to select icons for display inside the reservation blocks 

customize the grid's cell height and width as well as font size to display most comfortably for you and your device.

Switch to the Expanded Grid

To switch to the expanded grid: 

1. Go to your Reservation Grid
2. Click the Settings Icon in the top right corner
3. Choose Expanded Grid 
4. Enable RV size limitations if desired. Adjust row height, column width, or font size for viewing comfort or to accommodate your device's display. We recommend the defaulted pixels, although you may wish to change them if your screen size is different.
5. Click Save

Set Up Expanded Grid Colors and Icons

If you do not set up any specific coloring options for your grid, below is a sample of what your expanded grid will look like by default.

Reservation Color Options: Background and Border Color Sources 

To set up your expanded grid color options: 

1. Go to your Reservation Grid
2. Click on the Settings Gear in the top right corner
3. Confirm that the "Expanded Grid" has been chosen
4. Click on the Reservations Tab

Background Color Source The background color is the fully shaded color of the reservation block. These may be set to show the status of check in, reservation type, or balance due.

1. Check In Status
   Not Checked In = Red
   Checked In = Green
   Checked Out = Gray
   No Show = Orange
2. Reservation Type
   Standard = Blue
   Ongoing = Green
3. Balance Due Status 
   Unpaid = Gray
   Paid = Green
   Partially Paid = Yellow
   Overdue = Red
   Overpaid = Red

Border Color Source: The border color is the top bar along each reservation block. These may be set to show the status of check in, reservation type, or balance due.

Notice the border colors of red and green at the top of the reservation blocks.

1. Check In Status
   Not Checked In = Red
   Checked In = Green
   Checked Out = Gray
   No Show = Orange
2. Reservation Type
   Standard = Blue
   Ongoing = Green
3. Balance Due Status
   Unpaid = Gray
   Paid = Green
   Partially Paid = Yellow
   Overdue = Red
   Overpaid = Red

Reservation Icon Options

Various icons can be enabled to help your staff quickly identify information about a reservation without having to click into the reservation. You can choose to display all available icons to see the most information at a glance or keep things simpler with just the ones that are most important to you.

To add icons to your expanded grid view:

1. Go to the Reservation Grid
2. Click on the Settings gear in the top right corner
3. Click the Reservation tab
4. Under the Icons section, you will see Available Icons. Hover over an icon to see the Add button. Click Add to enable the icon.
5. Once all desired icons are enabled, click Save
   
   

That's it! Your expanded grid is now fully customized.

 

 

🙋‍♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.

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