Features

Increase you reservations by accepting reservations 24/7/365. Potential guests can view live availability any time of day or night. Already have a website? That's no problem, all you need to do is include a button or a link to direct them to the secure Firefly reservation portal.  The online reservation portal is branded for your property with your contact information visible at all times if the guest has any questions.

With our easy interactive map editor, upload a map image and mark where each unit is on the map. Your map image can be a custom made map, or even just an overhead satellite image.

When users are searching for available units from the reservation portal, they can view all available units just by looking at the map. The easier it is for your guest to book, the more likely they will!

Who wants to keep track of when to charge your monthly guests or other recurring charges such as a storage unit fee? With Firefly Reservations, you can set up as many recurring charges as you want, with the option to automatically process payments and send upcoming payment emails. Goodbye manual labor!

Communication is key - whether it's an expiring credit card, upcoming reservation, successful payment, or even a reservation departure email, you don't have to worry about any of them because they will automatically be sent to keep the guest in the loop. No more chasing down payments, no more uninformed guests!

Use the Point-of-Sale (POS) register to quickly process transactions at your campground store. No need for a separate system, it is all built into Firefly!

Increase your campgrounds revenue with add-ons, whether it is a golf cart rental, a firewood bundle sale, or another fee such as an extra vehicle fee. Guests can select an add-on item on the reservation portal when they are making their resevration, or you can add it manually from the back end. 

Do you dread the time of month you need to record utilities? Dread no more, with just a few clicks, you can record utilities with automatically calculated totals for every space by just entering the current reading, schedule a payment for each new charge, and schedule an upcoming charge notification. Does this currently take you all morning? It shouldn't. 

Sometimes you need to send a message to all your guests. And sometimes, you would like to even personalize all those emails. With Firefly, you can dynamically insert guest, reservation, payment, and even property variables into the email so every recipient receives a personalized email. Oh, and you can do this in the amount of time it takes to stir the sugar in your coffee.

There is no reason for you to be stuck with canned email templates. You have full control over the contents of the automated email templates that get sent to your guests. Do you want to include a link for your guest to submit feedback on their stay on the Reservation Follow Up email? No problem!

If you want to store your guests preferred payment method on file for automatic payment processing, they have a choice: Credit card or bank transfer. You can add their payment method from the reservation page, or the guest can do this themselves from the guests portal. More options for your guests means a happier guest.

Your one stop shop to see at a quick glance what is going on. Quickly scan over all your units to see which units are filled and who is filling them. Click the reservation to go to the reservation detail to make adjustments, view charges and payment history and so on.

Rates are like potato salad - everybody likes it a little different. That is why you can add as many rate rules as you would like with Firefly. Daily rates, weekly rates, monthly rates, standard rates, weekend rates, holiday rates.. You can even have rates automatically change depending on how full your campground is. Rates can be customized for each unit. 

Why should your guest have to contact your when their credit card on file is expiring? In case your waiting for an answer, they shouldn't. Guests can log in to your guest portal 24/7 to update their payment method, make payments, view payment history, review their reservation details, and request changes to their reservation. That is what you call a win-win.

View everything that has happened to this reservation as well as every email sent to the guest. If that wasn't cool enough already, the email history list shows you if the email was delivered, opened, or clicked. Click the email to preview the exact email sent.

Reports give you insight on your property that you may not realize without them. The available reports such as Revenue per unit and average revenue per unit can help you realize which units are under performing and which are over performing so you can adjust their rates accordingly.

What happens when a guest arrives when the office is closed? Stand there at the door wondering what to do next? Drive off looking for the next RV Park? With the self serve kiosk, guests can make a reservation, pay for a past stay if they didn't have a chance to make a reservation, view the guest portal to manage their reservation, or just check in to let you know they made it. 24/7/365 the kiosk works for you.

Upcoming and overdue charges, upcoming arrivals and departures, and current occupancy are all quick to find on the dashboard. It won't take you long to see whats going on at your property.

Increase your revenue with lock fees. When a guest makes a reservation, you can choose to allow them to pay extra to guarantee that space. If they do not pay the lock fee, they risk getting moved to a similar unit. 

Create multiple deposit rules for each unit. You can customize deposits depending on the reservation type, number of days in the stay, how far out the reservation was made, etc. Deposits can be a flat dollar amount or a percentage of the reservation. Have it how you want it!

Set aside a group of units that can be reserved by individuals on the reservation portal that have the special group code. No more trying to perform a balancing act with groups, it is all done for you!

If your property stays booked solid, it may take quite a few searches for guests to be able to find an available date range. The availability calendar solves this problem and makes things much easier for your guest by allowing them to view a calendar to see the number of available units for each day. This means more bookings for you since they are able to more easily find an opening! Guests can also view an availability calendar for a specific unit if it is booked for the date range they requested.

Got too many customers and too few spots open? The reservation waitlist allows you to keep track of all the guests waiting to get in! Plus, they can even join the waitlist themselves.