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Support@FireflyReservations.com

Free Onboarding Service

At Firefly Reservations, we believe the key to long-term success is a strong start. That’s why we’ve designed a streamlined, hands-on onboarding experience to help campground and RV park owners hit the ground running.
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Free Onboarding & Set Up

Whether you're transitioning from another system or starting fresh, our onboarding service ensures you’re confident and ready to take reservations with ease. 

While our onboarding process offers a hands-on, guided experience, Firefly is also incredibly user-friendly. Many new customers find they can explore and successfully set up their account on their own with minimal guidance. Whether you prefer expert help or a DIY approach, Firefly makes it easy.

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Why Campground Owners Love Firefly Onboarding

Our success team has helped hundreds of campground and RV park owners get started with Firefly. We know the questions you might have and the challenges you face—and we’re ready to help.

96% Customer Satisfaction Rating
Our onboarding team is consistently awarded the highest ratings for being helpful, friendly, and responsive.

“The Firefly team were a fantastic help -- very clear, easy to reach, and easy to work with. Your system is really intuitive and such a pleasure compared with our old one. We're excited to have Firefly as our booking system & look forward to your new offerings. Thank you!”
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Caroline
Stony Creek Farmstead, Walton NY
“My trainer was extremely helpful during this process as was everyone at Firefly! The Platform was easy to use and that means a lot to a person who really isn't tech savvy. Thank you Firefly!”
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Shakolla
Jacob's Cave Camping & RV, Versailles MO
“It was amazing onboarding, such good support and help and kind folks. Best experience with a company to date.”
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Derrick
Campfire Cove RV Resort, Burnside KY
“The Firefly trainer was great and made me feel like a valued client. They were knowledgeable on the Firefly product and were easily accessible to me during the onboarding process. Lastly, they were committed to making the onboarding process for me a smooth as possible. Their mission is complete and that means success for Co-Host Pro's.”
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Sharon
Co-Host Pro's, Salt Springs FL
“The team was so helpful! All of my questions were answered quickly, and with reassurance of my understanding. They were was always available for meetings or calls, and willing to put in the extra efforts that went beyond excellent customer service.”
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Jody
Watermelon Park, Berryville VA
“Easy to get a hold of Jennifer and she was very knowledgeable. Got us up and running in no time.”
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John
Good Life RV Park, Hot Springs SD
“My trainer was THE BEST!! I truly appreciate all her help in explaining the setup and being willing to take time to answer my questions. Everything seemed overwhelming, but I was immediately put to ease that I wouldn’t be left hanging to figure everything out on my own.”
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Megan
Flint Hills Ranch RV Park, Junction City KS
“It was a breeze to set up. The implementation team was awesome, their communication was great.”
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Don
Chestnut Ridge Campground, Hubbard OH

Let's Partner Up!

Personalized 1-on-1 Training Sessions

Easily schedule training sessions at times that work best for you. We offer flexible scheduling so you can get the help you need without interrupting your day-to-day operations.

A Dedicated Success Team Member

From day one, you’ll be paired with your own onboarding expert who will personally guide you through setup, training, and launch. They are your go-to contact—there to answer questions, provide training, and ensure your account is fully configured.

Setup Tailored to Your Park’s Needs

We take time to understand you, your park, and your business goals. Your onboarding expert will configure your Firefly system to match your campground’s layout, policies, and processes—so everything runs exactly how you want it to.

Seamless Data Import

If you're switching from another platform, we’ll help transfer your reservation and guest data to ensure continuity and avoid downtime.

Go-Live Support

When you're ready to start taking reservations, we’ll be right by your side. We’ll double-check everything and make sure you're 100% confident.

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Ready to get started?

Sign Up Now or Contact Us to start your personalized onboarding today.

Ready to get started?
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We're A Team Full Of Outdoor Enthusiast

It's one of the many reasons our team loves working with campground and park owners and why we're investing in helping you succeed.

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Maybe We Can Come Visit You!

Enjoy working with us? We'd love a chance to come visit your park sometime. Invite us out and we'll do our best to come say hi in person!