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      Adding a Credit Card Terminal - Stripe

      Quick Links:

      Overview

      Purchasing a Terminal Through Stripe

      Setting Up Your Stripe Terminal

      Using a Stripe Terminal

      As of Summer 2024, Stripe is only available to customers already integrated with Stripe in Firefly. While we will continue to support our customers using Stripe, it is no longer our recommended payment processor. Visit this link for our most up to date information on payment processors. 

       

      Overview

      Firefly is integrated with Stripe, so if Stripe is your payment processor you can use their terminals to process payments. To buy a terminal integrated with Firefly, you will need to purchase it through your Stripe Dashboard. 

       

      Purchasing a Terminal through Stripe

      NOTE: We have noticed that Stripe regularly changes their dashboard. If the screenshots below no longer match what you see, feel free to reach out and let us know! We do our best to keep these knowledge base articles as up to date as possible. 

      You must be connected to Stripe in order to use a credit card terminal. The card terminal costs around $250 and must be ordered from Stripe, you cannot use an existing card terminal unless it is a pre-certified model from Stripe. You can order a Stripe terminal through your Stripe Dashboard or connect with Stripe support for the most up-to-date information on pricing, supported models, and device availability.
       
      From your Stripe Dashboard: To order a terminal, log in to your Stripe dashboard. The terminal must be ordered directly from Stripe. Once logged in, select the Payments tab, then Reader, and click Shop.
       
      stripe terminal 1
      1. Click on Terminal Readers
      2. Click Shop
      3. Click "I want to integrate using Stripe APIs" 
      4. Click "Continue to Shop"
      5. Choose the device
      6. Click "Add to Cart"

      NOTE: The only terminal currently compatible with Firefly is BBPOS WisePOS E. If Stripe more readers become compatible, we will add for them as soon as possible.

       

      Setting up your Stripe Terminal

      Once you receive your terminal, plug it in to power and connect it to your network either through Wi-Fi or the ethernet port on the terminal.

      Log in to your Stripe dashboard, and click Readers from the main menu. From there, scroll down to the Locations section, and click + New.

      CS-Firefly-KB-Stripe-Terminal-New-Location-1024x150

       

      Enter a name for the location of this terminal . This can just be your campground name or whatever you would like. Once you have added the location, select that location to open that location. In the Readers section, click + Register.

      stripe terminal 2

       

      First you will need to enter the Registration code. In order to find your registration code, enter 07139 on your terminal . This will show you a code with 3 random words, such as "apple-grape-orange". Enter your unique 3 word code into the registration code box. You can also give this reader a name if you would like.

      CS-Firefly-KB-Stripe-Terminal-Add-new-reader

      Once you click Save, you will be ready to use your terminal as long as your terminal is connected to your network.

      NOTE: If you encounter any difficulties connecting your terminal to Firefly after completing the steps outlined above, we recommend contacting Stripe for additional assistance. You can find the contact information in the "Contact Stripe Customer Support" section for your convenience.

       

      Using the Stripe Terminal

      You can use the card terminal on the POS Register and when collecting a payment for a reservation.

      POS Register
      On the POS Register, when you are adding a payment, you will see a Terminal option if you have chosen "Credit/Debit" as the payment method, and if the card terminal is detected on your network. Note, the card terminal and the computer you are on must both be connected to the same network in order for the terminal option to appear.

      CS-Firefly-KB-Stripe-Terminal-Save-POS-Payment
      Add a POS Credit/Debit payment using the card reader

      When you click Save, the terminal screen will display the payment amount, and the customer can swipe, tap, or enter their card. Once the card has been successfully read, the Add Payment dialog will close and you will see the payment listed under Payments.

      Reservation Payments
      To collect a credit card payment using the card terminal for regular reservation payments, select the Collect via Terminal option when you have selected Credit/Debit Card as the payment method.

      CS-Firefly-KB-Stripe-Terminal-Save-PaymentUse the terminal to collect reservation payments

      Once again, when you click Save, the terminal screen will display the payment amount, and the customer can swipe, tap, or enter their card. Once the card has been successfully read, the New Payment dialog will close and you will see the payment listed under that charge.

       

      Wrap Up

      That is all! The Stripe terminal is a quick and easy way to start saving time and money when collecting payments via Credit card in your office. The ordering and setup process only take a few minutes, so it really only requires the up front investment of purchasing the card terminal in order for you to start saving money.

       

      🙋‍♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.

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