Coupons and Discounts

Coupons are a great way to give a guest a discount. It is common to give senior discounts, membership discounts, employee discounts, or just even a promotional discount. Coupons are the way to pass savings on the guest.

Table of Contents

Creating a Coupon

Using a Coupon

• Reservation Portal Coupon Use
• Front Desk Coupon Use
• Coupon Use on Existing Reservation

Creating a Coupon

To create a coupon, navigate to the Settings section of the main menu, and select Coupons. Click the New Coupon button on the top right to create a new coupon

Click New Coupon to create a new coupon

You can then enter all the coupon details.

Create a new coupon

Discount Type - Select if the discount is a percentage (%) or a set dollar amount ($).
Date Mode - Choose if you want to limit when the coupon is valid. Date of reservation means the reservation dates must fall in the date range selected. Date of use means the reservation must be made during the date range selected.
Start/End Dates - Choose the date range the coupon will be valid for. Do not enter an end date if you want the coupon to be valid indefinitely. You can always add an end date later.
Apply Discount To - Coupons can be applied to unit charges, add-on charges, and/or lock fee charges. Specify which charge types will qualify for discount.
Show in dropdown of reservation portal - If you don't want the guest to have to know a special code such as a Senior Discount, you can have the coupon show in a dropdown on the reservation portal so the guest can just select the discount.
Limit # of times this coupon can be used - If you want to limit how many times the coupon can be used (ex: First 100 customers only), check this box and enter the max # in the Max Times Used number picker.

Click Save to save your coupon. It is now ready to be used!

Using a coupon

Reservation Portal Coupon Use

When the guest reaches the checkout page of the reservation portal, they will see a coupon dropdown (1) if you have elected to show any of your coupons in the dropdown. The guest will also see the Coupon Code box (2) if you have any coupons available.

The guest can select or enter a coupon on the reservation portal

Note: If you have not added any coupons, guests will NOT see the Coupon code box or the select discount dropdown. If you have not elected for any of your coupons to show in the dropdown, this discount dropdown will NOT be displayed.

Front Desk Coupon Use

Coupons can likewise be used when creating a new reservation from the back end (New Reservation page, these are your Front Desk reservations). After adding a unit to the cart, you can then select any coupon from the discount dropdown if there are any available.

Add a coupon to a reservation from the back end

Once the reservation is complete, you will be able to identify which charges had a coupon applied by the coupon tag. Hover your mouse over the coupon tag to see the original price of the charge.

Charge with coupon added

Coupon Use on Existing Reservation

You may add a coupon to a charge on a previously created reservation. On the reservation's Charges tab, locate the charge you would like the coupon to apply to. On the charge, click the 3 dots (...) then select Apply Coupon.

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