Check Hipcamp Requirements- Hipcamp has some local laws and requirements for parks to meet and to be in accordance with. Before being able to utilize our integration, please check to make sure that you meet them. Click HERE to learn more

Set up Currency – Your currency needs to be properly configured in Firefly before connecting any units through the OTA Channel Manager.

Navigate to: Settings > Property > General (Tab) > Currency

Pricing – For up-to-date pricing for this feature, CLICK HERE.

Unit Types – All unit types in Firefly are eligible to link to your Hipcamp account.

Enable the add-on

For parks that are a part of our initial group, this step will already be completed. Skip ahead to the 'Syncing Available Units’ section.

To enable the Firefly OTA Channel Manager add-on, navigate to the Account Manager.

Select your name in the top-right corner of your Firefly account then select Account from the dropdown menu.

From the Account Manager, select the Addons tab.
Check the box for the OTA Channel Addon and click Save.

After enabling the add-on, you will see the OTA Channel Manager listed under Settings > Integrations.

Syncing available units

Navigate to Settings > Integrations

Click Connect to the right of the OTA Channel Manager.

If you have already connected to the OTA channel manager, you will see a manage option instead.

Once connected, select Connect Property.

Select the units you would like to sync from the list.

Click Save and then select Channel Setup.

The maximum number of units that can be synced using the Channel Manager is 200.

If you are syncing a large number of units, it may take a couple of minutes to load. You will see the screen below; it will automatically reload every 10 seconds. If you need to continue working in a new tab, this process will still run in the background.

Requesting your Hotel Code.

Once your channel is created in the OTA Channel Manager, you will need to request your hotel code from Hipcamp.

Find your External Property ID – In the top right corner of the channel manager, you will see this ID, copy this to your clipboard.

Settings>Integrations> Manage Button> Channels Tab> Channel Setup> Your External Property ID will show in the top right corner.

Create an email to campgrounds@hipcamp.com letting them know you need your hotel code for your connection between Firefly and Hipcamp and provide your External Property ID, park name, email address, and phone number in the body of the email.

An email will be sent back to you that includes your hotel code

Turnaround times for hotel codes vary and can take up to 7 days.

Need Help? For questions about your Hotel Code or your Hipcamp account, contact campgrounds@hipcamp.com or call (347) 618-4035.

Once you have your hotel code, you can set up a meeting with a Success member for training using the link below or continue with the instructions on your own.

Set-up a Hipcamp Training Meeting

Setting up your Rates

Once your account is connected to Firefly, your Hipcamp rates will be managed directly within the Firefly OTA Channel Manager, not in Hipcamp. We recommend setting up your rates in Firefly before proceeding with the next steps.

Please note that your units will appear as unavailable in Hipcamp after the connection is made unless rates have been entered.

Your Firefly rates set up in your Unit Settings will still apply to any reservations made through Firefly.

Select the ‘Actions’ dropdown on the ‘Inventory’ tab and select ‘Bulk Update’ from the dropdown.

Then select a date range you want to update. You can also choose to only affect specific days of the week of this date range using the checkboxes below.

Select the setting you want to update – in this case, check the ‘Rate’ box and enter the daily rate in the box to the right. Then select the unit to apply the rate below in the ‘affected rooms’ section.

When you are done, click the ‘Save’ button at the bottom of the page.

You will see the rate reflected under the dates that you updated.

Tip -To make sure you do not miss any dates, start with a larger time frame, for example, a year or your season, then add the special rates for specific date ranges like weekends or holidays.

After establishing your connection to your Hipcamp account, you will have limited access to pricing and availability settings from the Hipcamp side. However additional fees for Hipcamp (Housekeeping, pet fees, etc.) will still be managed in your Hipcamp account.

Setting Min/ Max Night Rules

Go to Settings > Channel Management > Manage.

Select ‘Channel Setup’.

Select the ‘Actions’ dropdown then select ‘Bulk Update’.

Enter the date range during which the minimum or maximum stay setting should apply. Then, choose either ‘Min Stay Through’ or ‘Max Stay’ and enter the desired nightly minimum or maximum value.

Note: Only Min Stay Through is supported by Hipcamp.

Once you enter your minimum stay, select the units this minimum applies. If it applies to all units then check ‘Select All Rates’ and select ‘Save’.

Viewing Other Settings and Date Ranges in the Inventory Tab

You can view any other settings to this view by selecting it from the drop-down menu

To view a different date range, you can select the arrow or click on the date to select a new date range.

Creating Your Channel

Go to the Channels tab and select ‘Create’

Select Hipcamp from the dropdown.

Enter a title name for your channel.

Note: This channel name will only show for you in your Channel Manager it is not customer-facing. We recommend your park name and Hipcamp.

Enter your Hotel Code and select ‘Test Connection’.

Once connected, you can select ‘Save’ at the bottom of the page.

You will then see your channel created under the Channel tab.

Note: The status will show as disabled until you are ready to activate your connection (We will do this in a later step)

Mapping Your Units

From the actions dropdown, select ‘Edit’.

Then select the ‘Mapping’ tab along the top of the page. Here, you will map each connected unit in the Channel Manager with a listing in Hipcamp. This will be a 1:1 relationship.

Click on the red ‘Not mapped’ option and connect the unit to the unit in your Firefly Park that matches the listing.

Once this is selected click ‘Save’.

Once this is connected you can then see the mapped unit in your ‘Mapping’ tab linking the two units.

Activating Your Channel

After you have mapped your units and are ready to activate your connection, select the Actions dropdown on the channel tab and select ‘Activate’.

You can then see the status has been updated to ‘Active’.

Pull Future Reservations

After activating your channel, you will also need to pull the future reservations to sync both platforms to show existing reservations.

Select the ‘Actions’ dropdown and ‘Pull Future Reservations’ option.

Viewing and Managing Hipcamp Reservations in Firefly

Hipcamp reservations will show the Hipcamp logo on the grid.

Charges and payments are handled by Hipcamp much like reservation dates, so any unit charges created in Firefly for reservations made in Hipcamp are not editable. You cannot make payments or edit the charge in Firefly - this must be done on Hipcamp.

Allow external booking channel reservations only option

Settings > Units > (Unit Selected) > “Allow external booking channel reservations only” (checkbox)

This option allows for a specific unit to only be booked via Hipcamp or other external booking platforms you have connected, but not through Firefly. If a reservation is attempted anywhere through Firefly for a unit with this enabled, an error will appear stating that the “Unit only allows bookings from external booking channels”.

Conflicts

Through the main Firefly dashboard, you will be able to view any reservation conflicts. While this is very unlikely, it may occur if a block or reservation is made in Firefly for the same dates that are being requested on Hipcamp, at the same time.

From the dashboard, you can select the conflict, which will direct you to the conflicting Hipcamp reservation. From there, you can access the related Firefly reservation or block and make any required adjustments. Once the changes are made and the conflict is resolved, simply click the “Conflict has been resolved” button.

Disconnecting Hipcamp

To disconnect your property from the OTA Channel Manager go to Settings> Channel Management> Select ‘Manage’ next to the connection.

Select ‘Channel Setup’ from the management screen.

From the ‘Channels’ tab select the actions dropdown to the right of your channel and select either ‘deactivate’ or ‘remove’ from the dropdown.

Need Help? If you encounter any issues, reach out to the Firefly Success Team. For questions about your Hotel Code or your Hipcamp account, contact campgrounds@hipcamp.com or (347) 618-4035.