Rate Qualifiers

An overview of Rate Qualifiers, a walkthrough for setting up rate qualifiers, and more

Last Updated: July 30, 2025

Link to Feature: https://app.fireflyreservations.com/RateQualifiers (or click here)

Quick Links

Overview

Create a Rate Qualifier

Link a Rate Qualifier to a Special Rate

Edit a Rate Qualifier

Use the Rate Qualifier in a New Reservation

Apply a Rate Qualifier to an Existing Reservation

Apply a Rate Qualifier to a Group Hold

 

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Overview

Rate qualifiers allow you to give special rates to specific guests. This can be useful for scenarios where you want to give different rates for residents, senior citizens, club memberships, or even conference rates. Follow the steps below to set up rate qualifiers for your property.

 

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Create a Rate Qualifier

You must create the rate qualifier and decide if it will only be available on the front desk or if guests may use it on the reservation portal as well.

To create a rate qualifier:

1. Click Settings
2. Click Rate Qualifiers
3. Click New Rate Qualifier
4. Enter the Information Prompted
   1. The Name field will be the name as you see it internally
   2. The Guest Description is shown on the reservation portal, if the option is enabled. Later in this article is a screenshot of what the guest sees.
   3. Check the Show on reservation portal option if you want the qualifier to be available on the reservation portal. This allows the guest to apply the qualifier's special rate to their reservation.
5. Click Save
   

 

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Link a Rate Qualifier to a Special Rate

Linking the qualifier to a special rate allows the system to apply the special rate when the rate qualifier is selected. If a special rate is created and not linked to an intended rate qualifier, it will apply to all reservations meeting the rate's criteria. 

1. Click Settings
2. Click Units
3. Click on the Unit you wish to apply the Rate Qualifier to 
4. Click on the Rates tab
5. Click New Special Rate.
6. Fill out the information as prompted:
   1. Add the rate name, amount, dates, etc. 
7. Click Show advanced rate options.
8. Scroll to the Rate Qualifier dropdown and select the desired rate qualifier. This will allow the rate to only be applied if the selected rate qualifier is chosen.
   

   

9. Save. Your rate qualifier is now associated with your special rate. The special rate will apply when the rate qualifier is selected during the booking process, or when the rate qualifier is added to an existing reservation.

Below is what a special rate with rate qualifier looks like. You do not see the linked rate qualifier when viewing the rate tab, as seen in the first image. But it can be confirmed in the rate's setup - by viewing the advanced rate options, as shown in the second image immediately below.

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Use a Rate Qualifier for a Reservation

Now you are ready to create a reservation. To create a reservation internally, go to Reservations > New Reservation. If you want special rates to apply to this reservation, choose a rate qualifier from the dropdown. In this example, if this new reservation if for a senior citizen, we would choose the Senior Citizen rate qualifier, and click Search. As you can see in the search results, the special $30/day rate was applied to this reservation.

Likewise, when a guest is searching for available units on the reservation portal, they will see an option to select if they qualify for special rates:

You can customize the label for the rate qualifier dropdown in your property settings on the Display Preferences tab:

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