Pay For Your Firefly Account - Add or Update Payment Information

Last Updated: July 24, 2026

Link to Feature: https://app.fireflyreservations.com/AccountManager/PaymentMethod (or click here)

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Overview

Add a Payment Method on File

Update Your Payment Method

Select a Payment Plan

Accounts with Multiple Properties

What do I do if a payment failed?

External Billing Invoices

How do I find my Firefly invoice?

Overview

So your park is setup to your liking, you are ready to get out of Trial mode and activate Firefly! Adding a payment method to your account notifies our team you are ready for onboarding and enables the option to Go Live with your account.

Firefly requires a payment method on file for all live accounts and offers two payment method options: Credit/Debit Card or ACH bank account.

If your Firefly account includes multiple properties, you can even set up independent billing and a different default payment method for each property.

Add a Payment Method on File

Payment method settings are in your Account Manager. Firefly requires one payment method on file. You can add multiple payment methods, if desired. When multiple methods are stored on file, you choose which one will be the default.

An example of both a bank account and credit card on file, with the card as default.

1. Click the user profile dropdown in the top right of any Firefly page, select Account.
    
2. Click on the Payment Method tab, enter a credit/debit card for future invoice charges or link an US bank account ready for ACH bank transfers.
   • The first payment option you see is a credit/debit card, on the Credit Card tab.
   • On the Bank Account (ACH) tab, you may enter your US bank account information to start the connection and verification process with an ACH enabled account.
     

     TIP: Whitelist and approve these company IDs to make the ACH verification process smoother and prevent blocked debits if your bank has ACH filters or fraud controls: 1800948598 and 4270465600.

     Within 24-28 hours of beginning the verification process, you will see two small deposits from Firefly Reservations. Once you see the two deposits in your bank account, you will return to the Payment Method tab in Firefly's Account Manager's to enter them. Click VERIFY. 

     NOTE: For the deposit amounts, enter whole numbers only without a decimal. For example, enter 22 for $0.22 and 18 for $0.18.

     Enter the deposits in the order they were received. The first deposit made will need to go in the box for "Amount 1" and the second deposit will go into "Amount 2". Entering the amounts out of order will trigger a failure message but you can reverse the order and click Verify again.

     

     IMPORTANT: The deposits are pending transactions and will disappear from your bank account in about 5-7 days. If it has been more than 5-7 days since you initiated the ACH connection and you do not see the deposits in your account history, you will need to reenter your bank account information to start the process over again.

     After you verify the two amounts in Firefly, your ACH payment method will be successfully connected.

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Update Your Payment Method

If you need to make changes to your payment method, you will go to your Account Manager and click on the Payment Method tab. You may add a different bank account, different card, or re-enter an existing card to update an expiration date.

1. Click the user profile dropdown in the top right of any Firefly page, select Account.
2. Click on the Payment Method tab and reenter a payment method to update information as necessary or desired.  

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Select a Payment Plan

Once you have a payment method on file, you will need to confirm your payment plan. In Firefly's Account Manager, click the Plan tab to select the $3.50/reservation plan. For more information, you may check out these hyperlinks to review the most up-to-date information about Firefly's pricing and monthly invoices.

We recommend following the industry standard practice of passing reservation service charges through to your guests. To do this, you will set up custom Reservation Fees that effectively make Firefly no cost to you.

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Accounts With Multiple Properties

Accounts with multiple properties have the option to set up a different default payment method for each property. To enable this you will need to check the Options box on the Payment Methods tab, as shown below.

Check the option for independent invoicing to set each property with a different payment method.

Once independent invoicing is enabled, you will see a list of your properties and each property's default payment method. Your original default method will populate in all parks at first. Use the dropdown next to a property's name to assign the property a different payment method. To assign a unique payment method to each property, make sure all payment methods are added to the system then select the appropriate payment method for each respective property.

Independent invoices show the name of the park and payment method used for that park.

If you make a changes to invoice options or payment methods, the most recent changes will be reflected on the next invoice.

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What do I do if a payment failed?

No worries at all! We get it, life happens.

1. Update your payment method on file or confirm the default payment method is now good to charge.
2. Go to your invoice to manually process a payment. You have a couple options:
   1. "Pay Now" to make a one-time payment with a card not currently on file in Firefly.
   2. "Pay Now with Method on File" will use the default payment method on file.

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External Billing Invoices

If your account has an external billing exception, your invoices are handled a bit differently. Firefly automatically creates a system invoice as shown above and marks it as paid. This allows your users to maintain access to Firefly while our accounting team generates and sends an invoice to the designated contact. The accounting invoice is presented in a slightly different format but includes the same charges and total shown in Firefly. Payments returned to the accounting team are not recorded in Firefly since they are processed outside the system. 

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How do I find my invoice from Firefly?

 

We encourage you to check out the How do I find my invoice from Firefly? article that covers all things invoice related, including a breakdown of Firefly's service charges and reports that itemize your invoices.

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