This help article covers how to set up payment for your Firefly account, and how to edit or make changes once you are all set up!
Last Updated: July 17, 2025
Link to Feature: https://app.fireflyreservations.com/AccountManager/PaymentMethod (or click here)
Quick Links:
Adding a payment Method on File
Updating your Payment Method on File
What to do if your payment fails
Overview
So your park is setup to your liking, and you are ready to get out of the trial mode and activate with Firefly! Firefly allows park's two different options for payment methods for your Firefly Account, Credit Card or ACH bank account.
Adding a Payment Method on File
Payment Method settings are under your Account Manager settings
Note: Only account administrator users are able to access this page
.
- Click on your name at the top right of Firefly, then click account.
- Click on the Payment Method tab
- On this tab, you can enter in a Credit Card, or link an ACH bank account.
If you link an ACH bank account, you will have to verify the bank account. Stripe will deposit two small amounts into your bank account within 24-48 hours. Once you see the two amounts in your bank account from Stripe, you will enter them into Firefly and click verify.
Enter the amount of the deposits in the order in which they were made. Ex: The first deposit made will need to go in "Amount 1" and the second deposit made will need to go into "Amount 2"
Tip: For the deposit amounts, enter whole numbers only, not the decimal amount
For example, for $0.22, enter 22
After you verify the two amounts, your account payment method will be successfully connected.
Only one payment method is needed, but you can put both a credit card and bank account on file. If you add both a verified credit card and ACH method, you can then choose between the 2 which you would like to set to be the default. You do not need to have both payment methods on file.
Choose the default method, if you have multiple
Updating your Payment Method
If you need to make changes to your payment method, you can do so by going to your Account Manager, and then clicking on "Payment Method"
Selecting a Plan
Once you have a payment method on file for Firefly, you will have to select your payment plan. Click the Plan tab and select the $3.50/reservation plan. This will make your Firefly account live and out of the trial mode! Enjoy Firefly!
Select $3.50/reservation plan
Did your payment to Firefly fail, and you need to Have Firefly Run it Again?
No worries at all! We get it. Life happens. First, update your payment information - or confirm that it is now good to charge. Then, go to your invoices tab (Your Name in the top right --> Account --> Invoices (tab))
Click "Pay Now Using the Method on File"
Note: If you need to pay with a card that is not on file, you can click "Pay Now"
External Billing Invoices
If you are a park that has external billing turned on, invoices are created and automatically marked as paid so that their team still has access to Firefly while our accounting team generates and sends an invoice to the customer. The invoices will be for the same amount shown in Firefly, but will have a slightly different format. Payments are not recorded in Firefly for external billing customers since it all happens outside of the app.