Paying For Your Firefly Account - Adding or Updating Payment Information (Credit/Debit Card or ACH Options)

This help article covers how to set up payment for your Firefly account, and how to edit an existing payment method on file.

Last Updated: April 17, 2025

Link to Feature: https://app.fireflyreservations.com/AccountManager/PaymentMethod (or click here)

Quick Links:

Overview

Add a Payment Method on File

Update Your Payment Method

Select a Payment Plan

Accounts with Multiple Properties

What do I do if a payment failed?

Overview

So your park is setup to your liking, you are ready to get out of Trial mode and activate Firefly! Adding a payment method to your account notifies our team you are ready for onboarding and enables the option to Go Live with your account.

Firefly offers two payment method options: Credit/Debit Card or ACH bank account. If your Firefly account includes multiple properties, you can even set a different default payment method on each property.

Add a Payment Method on File

Payment method settings are in your Account Manager.

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1. Click on your name at the top right of Firefly, then click Account.
2. Click on the Payment Method tab
3. On this tab, you can enter a credit/debit card or link an ACH bank account.
   
   If you link an ACH bank account, you must complete a verification process: Stripe will deposit two small amounts into your bank account within 24-48 hours. Once you see the two deposits in your bank account, you will enter them into Firefly and click verify. 

 

 

After you verify the two amounts, your ACH payment method will be successfully connected.

Firefly requires one payment method to remain on file but you can add multiple payment methods if desired. When multiple methods are on an account, you can choose which you would like to set as the default.

Choose the default method, if you have multiple

Update Your Payment Method

If you need to make changes to your payment method, you will go to your Account Manager and click on the Payment Method tab.

Select a Payment Plan

Once you have a payment method on file, you will need to confirm your payment plan. Click the Plan tab and select the $3.50/reservation plan.

Select $3.50/reservation plan

 

 

Accounts With Multiple Properties

Accounts with multiple properties have the option to set up a different default payment method for each property. To enable this you will need to check the Options box on the Payment Methods tab, as shown below.

Check the option for independent invoicing to set each property with a different payment method.

 

Once independent invoicing is enabled, you will see a list of your properties and each property's default payment method. Your original default method will populate in all parks at first. Use the dropdown next to a property's name to assign the property a different payment method. To assign a unique payment method to each property, make sure all payment methods are added to the system then select the appropriate payment method for each respective property.

 

Independent invoices will show the name of the park and payment method used for that park.

If you make a changes to invoice options or payment methods, the most recent changes will be reflected on the next invoice.

What do I do if a payment failed?

No worries at all! We get it, life happens. First, update your payment method on file or confirm the default payment method is now good to charge. Then, go to your invoice to manually process a payment. On your invoice, you have the option to click "Pay Now Using the Method on File" or "Pay Now" to make a one-time payment with a card not currently on file in Firefly.

 

 

External Billing Invoices

If your account has an external billing exception, your invoices are handled a bit differently. Firefly automatically creates a system invoice as shown above and marks it as paid. This allows your users to maintain access to Firefly while our accounting team generates and sends an invoice to the designated contact. The accounting invoice is presented in a slightly different format but includes the same charges and total shown in Firefly. Payments returned to the accounting team are not recorded in Firefly since they are processed outside the system.