Firefly invoices are sent monthly to our customers. This article provides all the information you need regarding billing invoices from Firefly including: where to find them, how to confirm charges, what's included, who receives them, and how to pay.
Last Updated: July 23, 2025
Link to Feature: https://app.fireflyreservations.com/AccountManager/Invoices (or click here)
This article applies to users who have the following permissions:
- User Permission: "Account Administrator"
Quick Links
How do I access my invoice from Firefly?
How do I confirm the reservations I am being billed for?
What else might I see on my invoice?
Who receives the monthly invoice?
How do I print or save a copy of my invoice?
How do I access my invoice from Firefly?
1. In the top right corner of any Firefly page, click your username's dropdown then click Account.
2. Click the Invoices tab.
3. Click any invoice to open its summary view.
4 Click View Invoice to open a pdf of the invoice for saving and to see payment details.
How do I confirm the reservations I am being billed for?
There are two reports that can help you determine which reservations you are being charged for on a specific invoice: Billable Reservations and Billable Long-Term Reservations.
From the main menu, go to Reports. On the top line of the Reservations section you will find both reports. Alternatively, the hyperlinks below will take you directly to each report.
Billable Reservations Report
This report shows summaries for the number of reservations included in the invoice as well as the total unit stays you are being billed for. It also provides a list to breakdown the summaries.
- Choose the date of your invoice and click Run. If your account includes multiple properties, you may choose to run the report for all properties or just specific ones.
- You will see the summary totals as well as the list of all unit stays on the invoice.
Billable Long-Term Reservations Report
This report shows the number of units that are a majority of the invoice period for stays longer than one month. This includes both ongoing reservations as well as standard reservations.
Billable Long Term Reservations
- Choose the date of your invoice and click Run. If your account includes multiple properties, you may choose to run the report for all properties or just specific ones.
- The report shows the summary total for number of units as well as the list of all unit stays billed on the invoice.
💡 In either report, click on any reservation to open up the reservation's details page.
What else might I see on my invoice?
As a Firefly customer, you may have chosen to take advantage of additional services and integrations we offer. This means your invoice might include charges for these add-ons:
- SMS Messaging
- Firefly OTA Channel Management, which includes the OTAs shown below
- InexTech iZCloud
Who receives the monthly invoice from Firefly?
Monthly invoices are sent by email to all users with Account Administrator permission, to the email address in each user's profile. 
TIP: See the following articles for more information on user permissions:
Managing User Profiles in Firefly: Add, Update, and Edit Access
How do I pay my invoice?
Your invoice balance is charged to your default payment method on your invoice date every month. In the example shown below, $31.50 was charged to the default payment method on June 25, 2025.
NOTE: Default payment methods are set during an account's Trial period as Firefly requires all accounts to have a default payment method on file before going "Live".
For more information about managing your payment method on file, see: Paying For Your Firefly Account - Adding or Updating Payment Information (Credit/Debit Card or ACH Options)
How do I print or save a copy of my invoice?
On the Invoices tab in Account Manager, click on an invoice's summary line to see the invoice's full summary.
In the lower left corner of the full summary, click on the blue hyperlink titled "View Invoice". 
A pdf of the invoice opens in a new tab. You may view and close or print through your device's print feature.
🙋♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.
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