What is Multi-Factor Authentication?

Frequently Asked Questions around MFA

What is Multi-Factor Authentication (MFA)?

MFA is an electronic authentication method where a user is granted access to a website or service after successfully presenting two or more means of user verification. Sometimes, this is  a physical key, digital key, or a password.

In Firefly Reservations, this is a second password that uses an authentication app on a secondary device.

Who needs to use MFA?

We use MFA in many areas of our lives, for example cell phone apps or banking websites.

In Firefly Reservations, any user has the option to turn on MFA on their individual Firefly accounts. 

Why is it needed? 

MFA is a way of adding a layer of protection from harm to your account. This is beneficial to make sure that no one signs into an account, who is not authorized to do so. 

How do I turn on, or turn off Multi-Factor Authentication in Firefly Reservations?

Visit these knowledge base articles for a step-by-step guide to using MFA. 

Enabling MFA 

Disabling MFA