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      1. Firefly Reservations Knowledge Base
      2. FAQs

      Firefly Frequently Asked Questions

      Have questions and don't know where to start? Here are questions our support team is asked frequently!

      Can I keep my payment processor? 

      Firefly currently works with 3 payment processors: BASYS, BridgePay, and Stripe. HERE is a link to more info about each processor and how to go about connecting to each processor in Firefly.

      Can I upload multiple maps into Firefly?

      Right now, you can only upload one map image, and can make it interactive by following the directions HERE.

      You can certainly use editing tools on your computer to combine the maps into one image and create a subset map in the corner. For example: 

      combined map

      Does Firefly integrate with Airbnb?

      Yes! You can find the set up guide here.

      Does Firefly integrate with Quickbooks?

      Firefly now has the ability to integrate directly with Quickbooks. HERE is some information about exactly how to do that as part of your cash-based accounting work. Also, any report you run in Firefly (such as payments received, taxes collected, etc) can be exported into an excel/csv file which could then be used to import into any accounting software. We have a cash-based accounting feature in Firefly and are working on accrual and hybrid as well

      How do I block multiple sites at once?

      To do this, take the following steps: 

      1. Click the "Property" option in the left menu
      2. Click "Blocked Unit Groups"
      3. Click "New Blocked Unit Group" and add which units will be blocked and for what dates. You can even put a reason

      More info on this can be found HERE in our knowledge base article

      How do I charge a security deposit?

      If you want to charge an additional deposit on top of the down payment deposit (the deposit built-in at the unit level), here are the steps to take: 

      1. Click on Settings menu item on left side of screen
      2. Click "Add-ons"
      3. Click "New Add-on" and add your necessary deposit
      4. Now, go back to settings and click on "Units". Click the unit in question
      5. Once you have the unit up, click on the "Add-ons" tab at the top of the screen
      6. Click "Add Required Unit Add-On" and add the add-on your created
      7. Now, copy this required add-on to as many units as needed by clicking "Options" and then "Import/Export Unit Info" in the top right corner

      Remember that refundable deposits will not automatically be refunded. You will have to manually refund as needed. 

      How do I charge for extra people?

      To do this, take the following steps: 

      1. Click on "Settings" in the left hand menu
      2. Click on "Units" 
      3. Choose the unit you would like to update
      4. Click on the "Rates" tab at the top of the screen
      5. Create or edit a rate. If editing an existing rate, click the three dots next to the created rate and click "Edit"
      6. On the right hand side, choose the "Individual" bubble if you would like to charge for additional adults and additional children. Choose the "Total" bubble if you would like to simply charge for additional occupants in general. 
      7. From here, simply input your appropriate max occupants and add the dollar amount of the charge
      8. Copy this process for daily, weekly, and monthly rates as needed
      9. Copy to other units using our "Import/Export Unit Info" process

      How do I connect Firefly to my website?

      To do this, take the following steps: 

      1. Click on "Settings" in the left hand menu
      2. Click on "Property"
      3. Click on the "Reservations" tab at the top of the screen
      4. You will see a Reservation Portal URL on this page. Copy the URL, and this is what you can link onto your website with a "Book Now" button. 

      How do I pass credit card processing fees onto my customer?

      To do this, take the following steps: 

      1. Click on Settings menu option on left side of screen
      2. Click on "Property"
      3. Click on "Fees" tab
      4. Click "Add Reservation Fee Rule"

      More info can be found in THIS knowledge base article

      How do I update the rates for all my sites at once?

      To do this, take the following steps: 

      1. Click on "Settings" in the left hand menu
      2. Click on "Units"
      3. Select a unit you want to update and update the rates 
      4. Now, in the top right corner, click "Options" and then "Import/Export Unit Info"
      5. In the menu that pops up, select "Rates" as the item you want to copy, and also select all the units you want to copy the rates to. Click "Continue"

      Learn more about importing/export as well as cloning units in the below articles: 

      If I leave Firefly in the future, will I still have access to my transaction history and data?

      If in the future you were to move on from Firefly, you would still have full access to the transactions history and data. We would allow the time needed to pull all necessary reports and info before removing access to the Firefly features.

      What is the relationship between Firefly and Reserve America?

      Firefly and Reserve America sit under the same company, that being Aspira. if you have a Firefly account, you will automatically have a customer-facing Reserve America listing as well. Reserve America is a site that provides great visibility and a popular place for online reservations. On a related note, you will automatically have a listing on RV Parky, which is a popular mobile booking app, also under Aspira.

       

      Why do I see a balance on the reservation after issuing a refund? 

      In Firefly, when you issue a refund, the system will automatically place that amount as a balance on the reservation. To remove this balance, click the settings icon to the right of the payment status icon. From there, click "edit", and simply zero out the balance. Alternatively, you can change the quantity to zero to remove the balance. HERE is a step-by-step on how to issue a refund.