Firefly Frequently Asked Questions

Have questions and don't know where to start? Here are questions our support team is asked frequently!

Can I keep my payment processor? 

Firefly is partnered with CloverConnect (a Fiserv product), and i3 Merchants. If you need help getting started, you can view this help article here. 

Can I upload multiple maps into Firefly?

Yes! Set up your map here.

Does Firefly integrate with Airbnb?

Yes, through our channel manager! You can find the set up guide here.

Does Firefly integrate with Quickbooks?

No, Firefly does not integrate with Quickbooks.

However our in-app accounting software is built to export in the file formats that Quickbooks needs for transferring the information. 

HERE is some information about exactly how to do that as part of your cash-based accounting work. 

Also, any report you run in Firefly (such as payments received, taxes collected, etc) can be exported into an excel/csv file which could then be used to import into any accounting software. We have a cash-based accounting feature in Firefly and are working on accrual and hybrid as well

How do I pass credit card processing fees onto my customer?

To do this, take the following steps: 

  1. Click on Settings menu option on left side of screen
  2. Click on "Property"
  3. Click on "Fees" tab
  4. Click "Add Reservation Fee Rule"

More info can be found in THIS knowledge base article

How do I update the rates for all my sites at once?

To do this, take the following steps: 

  1. Click on "Settings" in the left hand menu
  2. Click on "Units"
  3. Select a unit you want to update and update the rates 
  4. Now, in the top right corner, click "Options" and then "Import/Export Unit Info"
  5. In the menu that pops up, select "Rates" as the item you want to copy, and also select all the units you want to copy the rates to. Click "Continue"

Learn more about importing/export as well as cloning units in the below articles: 

If I leave Firefly in the future, will I still have access to my transaction history and data?

If in the future you were to move on from Firefly, you would still have full access to the transactions history and data. We would allow the time needed to pull all necessary reports and info before removing access to the Firefly features.

What is the relationship between Firefly and Reserve America?

Firefly and Reserve America sit under the same company, that being Aspira. if you have a Firefly account, you will automatically have a customer-facing Reserve America listing as well. Reserve America is a site that provides great visibility and a popular place for online reservations. On a related note, you will automatically have a listing on RV Parky, which is a popular mobile booking app, also under Aspira.

Why do I see a balance on the reservation after issuing a refund? 

In Firefly, when you issue a refund, the system will automatically place that amount as a balance on the reservation. To remove this balance, click the settings icon to the right of the payment status icon. From there, click "edit", and simply zero out the balance. Alternatively, you can change the quantity to zero to remove the balance. HERE is a step-by-step on how to issue a refund.