Our customers that come from Astra have similar questions. Find some of those answers here. The more sent our way, the more we will add to this list as well :)
How do Recurring Charges Work in Firefly Compared to Astra?
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Recommended Steps to take if your park has Recurring Charges
- Adjusting a Recurring Charge
- Changing Reservation from One Time to Recurring
How does Auto-Billing work in Firefly Compared to Astra?
Here, one of our team members explains auto-billing and recurring charges in a video overview:
How do Violations Work in the Migration?
When violations migrate from Astra, you will find the details of the violation under the "Guest Notes" section (on the guest account). The Violation Level that the customer is classified as in Astra will affect their 1-5 star guest rating in Firefly. For example, a customer who is marked as "Dangerous" in Astra will come across as "Banned" in Firefly. A customer labelled "Serious" in Astra will come over with a 1 star rating in Firefly.