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      1. Firefly Reservations Knowledge Base
      2. FAQs

      Changing Ownership of a Firefly Account to New Park Owners

      If your park is changing ownership, and you want to transfer your existing park in Firefly to a new account owner, please follow these steps.

      Current Park Owners Steps:

      1. The current park owner must complete this form . This form submission notifies the Firefly team that the current owner acknowledges the account ownership change to the new owners and the transfer of the Firefly account.
      2. Add the new park owner as a New User within Firefly.
        1. In Firefly go to Settings > Users. You can edit, delete, or add new users. The new park owner will need to be added with administrator permissions enabled.

       

      Current and New Park Owners:

      1. Make appropriate changes involving the payment processor (these requests are not handled with Firefly support but will need to be handled directly with the processor). Whether you are using BASYS, BridgePay, or Stripe for transaction processing, each park owner will need to make the appropriate changes that they choose to do.
        1. If the current processor will remain in the Firefly system, the processor must be updated to remove the current owner, change the account's point of contact, and add the new owner's bank information.
        2. If new owners will not be taking over the existing processor, the new owners will need to start fresh to get their own processing account with BASYS, BridgePay, or Stripe.
          1. How to Set Up Payment Processing

       

      New Park Owner Steps:

      1. Update the payment method in Firefly to the new park's credit card or ACH. This ensures that the new park will begin receiving Firefly invoice.
        1. In Firefly > In top right corner click on the name > select Account > Payment Method > Add a new payment method  > update to either the new credit card or ACH > click SAVE. 
      2. New park owners and their team members can request training with the Firefly success team to become familiar with their new system once they have been added as administrators to the account. Just request a New User training at success@fireflyreservations.com.
      3. Update the Contact Information to the new owner's information
        1. In Firefly > In top right corner click on the name > select Account