Changing Ownership of a Firefly Account to New Park Owners

If your park is changing ownership, and you want to transfer your existing park in Firefly to a new account owner, please follow these steps.

Last Updated: March 28, 2025

Current Park Owner Steps:

1. Notify Firefly about the change of ownership. 
   Current park owner must complete this form: Transfer of Park Ownership
   The form notifies Firefly the current owner acknowledges the transfer of the Firefly account and grants permission for an account ownership change to the new owner.
2. Add a user profile for the new park owner.
   The new park owner needs a user profile with account administrator permissions enabled. 
   
   

Current and New Park Owners:

1. Make appropriate changes involving the payment processor.
   These requests are not handled with Firefly support and must be handled directly with the payment processor(s). No matter which payment processor is currently connected in Firefly, the new park owner will need to choose one of the options below and each owner will then take the necessary actions.
   1. Keep the current processor.
      If the current processor will remain in the Firefly system, the processor must be updated to remove the current owner, change the merchant account's point of contact, and add the new owner's bank information. This typically requires both owners to connect with the payment processor.
   2. Choose a new processor.
      If the new owner will not be taking over the existing processor merchant account, the new owner will need to start fresh setting up their own payment processor in Firefly. The current owner will need to communicate this change to the current payment processor.

New Park Owner Steps:

1. Update the account's contact information.
   Ensure the account's company name and address reflect the new owner's information. In Firefly, click on the user's name in the top right corner and select Account. Confirm or change the contact information on the General tab.
2. Update the default payment method for account invoices.
   The new owner will enter their own credit/debit card or ACH bank account for the default payment method on file for Firefly invoices. This ensures the previous owner's payment method is not charged on the next invoice.
3. Update account users.
   Be sure to update user profiles in the system. will need your attention. You will need to add profiles for all new users and remove profiles for the previous owner and former staff.  
4. Setup Training for new users.
   New park owners and new team members can arrange training with Firefly's Success team by emailing success@fireflyreservations.com. The training helps all new users become familiar with their uses of the new system, and is especially important for new owners to help ensure the park's settings meet their needs and desired setup. 

🙋‍♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.

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