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      Changing Ownership of a Firefly Account to New Park Owners

      If your park is changing ownership, and you want to transfer your existing park in Firefly to a new account owner, please follow these steps.

      Last Updated: August 22, 2024

       

      This article applies to the following:

      • Users who have "Account Administrator" permissions

      Current Park Owners Steps:

      1. The current park owner must complete this form: Transfer of Park Ownership
        This form submission notifies the Firefly team that the current owner acknowledges the transfer of the Firefly account with an account ownership change to the new owner.
      2. Add the new park owner as a New User within Firefly.
        1. In Firefly go to Settings > Users. You can edit, delete, or add new users. The new park owner will need to be added with administrator permissions enabled. See this article for detailed instructions: Update User Profiles in Firefly

       

      Current and New Park Owners:

      1. Make appropriate changes involving the payment processor.
        These requests are not handled with Firefly support and must be handled directly with the processor. No matter which payment processor currently connected in Firefly, the new park owner will need to choose one of the options below. Each park owner will then take the necessary actions.
        1. Keep the current processor.
          If the current processor will remain in the Firefly system, the processor must be updated to remove the current owner, change the account's point of contact, and add the new owner's bank information. This typically requires both owners to connect with the payment processor.
        2. Choose a new processor.
          If the new owner will not be taking over the existing processor, the new owner will need to start fresh setting up their own payment processor in Firefly. The current owner will need to communicate this change to the current payment processor.
          1. For instructions on this process, see: How to Set Up Payment Processing

       

      New Park Owner Steps:

      1. Update the payment method in Firefly to the new park's credit card or ACH. This ensures that the new park will begin receiving Firefly invoice.
        1. In Firefly > In top right corner click on the name > select Account > Payment Method > Add a new payment method  > update to either the new credit card or ACH > click SAVE. 
      2. New park owners and their team members can request training with the Firefly success team to become familiar with their new system once they have been added as administrators to the account. Just request New User training at success@fireflyreservations.com.
      3. Update the account's contacts with the new owner's information.
        1. In Firefly > In top right corner, click on the user's name > select Account
      4. Remove the user profiles of the previous owner and former staff.  See this article for detailed instructions: Update User Profiles in Firefly

      🙋‍♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.

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