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Enhance your Guest Experience with Firefly

September 27, 2024

Your guests want a seamless, stress-free experience when questions or needs arise during their staying at your park—and so do you! That’s why Firefly’s Guest Portal is here to make their stay more convenient while helping you deliver outstanding customer service. Guests who use the portal love it, and we’re here to show you how it can boost the guest experience at your park.  

 

Why Your Guests Will Love the Guest Portal 

With Firefly’s Guest Portal, guests have everything they need right at their fingertips. Guests can: 

  • Contact the Park: If guests need to make changes to their reservation, they can quickly send requests through the portal, streamlining communication.  
  • Make Payments: Guests can easily view their outstanding balance and make payments anytime, removing the hassle of paying in person or over the phone. 
  • View Reservation Details: All the information about their booking is just a click away, including dates, amenities, and park policies. 
  • Upload Pictures or Files: Guests can upload necessary documents, like vehicle registrations or pet vaccination records, directly to the portal. 
  • View Reservation Credits: If they have any reservation credits, guests can easily track them through the portal, simplifying their future bookings. 

How to Encourage Your Guests to Use the Portal 

The Guest Portal is a fantastic resource, but getting the word out is key. Here are a few ways to promote it: 

  1. Add the Portal Link to Your Website and Social Media: Make it easy for guests to find the portal by adding a direct link to your website’s homepage, booking page, and social media profiles.
  2. Include the Portal Link in Emails: When you send reservation confirmations or pre-arrival emails, include a link to the Guest Portal. This gives guests a direct line to all the benefits the portal provides. 
  3. Get Started with our Sample Email: Not sure how to introduce the portal to your guests? We’ve got you covered! Check out our sample email that provides clear instructions and highlights the benefits of using the portal. Pro Tip: You could send a welcome text with this information too! 

Start Enhancing the Guest Experience Today! 

The Guest Portal is an all-in-one tool that makes life easier for both you, your staff, and your guests. By encouraging guests to use it, you’ll save time for your staff, streamline communication, increase convenience, and boost satisfaction.  

Ready to take the next step? Try out our sample email to introduce your guests to the portal, and don’t forget to share the portal link on your website and social media. 

Start using the Guest Portal today and watch as your staff get more time back in their day, and your guests enjoy a connected, hassle-free experience!