Implementing a new reservation management system can feel overwhelming, but Firefly Reservations is here to support you every step of the way. Based on what we've seen with other campgrounds and parks, here are strategies for a successful launch:
Before you Go-Live
Reservation Imports: Collect all current and upcoming reservation data and prepare it for seamless import into Firefly Reservations.
Staff Training: Schedule time for your team to complete New User Training to ensure everyone feels comfortable with the new system.
POS Setup: Add your inventory to the integrated point-of-sale system for a smooth transition.
Online Payments: Configure your payment processor and fully test transactions to confirm everything is operating correctly.
Guest Communication: Announce your move to Firefly Reservations to guests—use email or SMS to generate excitement and encourage bookings in your updated system. You can use this as a promotional opportunity and share with your online audience that booking is now easier than ever.
Day of Go-Live
We recommend transitioning to your new reservation system mid-week, when guest volume is often lower.
Add your Reservation Portal URL to your Website, Social Media, and any Business Pages (like a Google Profile) so that guests can find your booking link.
Install signage onsite if you offer in-person reservations or self-service kiosks, so guests are aware of the new process.
Record any questions or feedback from staff and guests for follow-up during your next check-in with Customer Success.
After Go-Live
Address any additional questions or feedback with your customer success manager to refine your setup.
And Finally, Celebrate! 🎉 Your successful go-live means using a software that is best fit for your park, will help enhance your guest experience, save your team time, and help make your job easier as a property manager.
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