Wondering what new terminology in Firefly means? This help article explains different features, and language around what is new in Firefly compared to Astra.
Learning a new system can be like learning a new language. Here are some frequent features, asked questions, and new terminology to learn when making the switch from Astra to Firefly.
What are Hot Buttons In Firefly?
Firefly has a POS feature, Favorites that is used to replace Hot Buttons. Favorites ensures that your most frequently used items show up ready to use on your POS Register screen.
Help Article for More Info On Firefly's POS System
Where are Customer Tabs in Firefly?
Firefly has a Reservation Search feature. Similar to the Customer Tabs, the search reservation page is handy when searching reservations by site number or guest and to view the days arrivals/departures.
Help Article on How to Search Reservations in Firefly
How do I send Bulk Emails in Firefly?
Firefly has an Email Guests feature that works similarly to Bulk Emails in Astra.
Help Article on How to Send Mass Emails to Guests in Firefly
How do I Update a Card on File?
In Firefly, the guest can upload their payment method through the Guest Portal, or you can add it for them.
Help Article on How to Add a Card to a Guest Account
What is a Fund Account in Firefly?
Fund Accounts are now called Reservation Credits in Firefly. NOTE: The main difference between the two is that in Firefly, money cannot be overpaid like it could in Astra.
Help Article on Understanding Reservation Credits in Firefly