Using and Customizing the Reservation Portal

Learn how to customize your online reservation portal and how guests book a reservation

Last Updated: September 29, 2025

Link to Feature: https://app.fireflyreservations.com/Settings#reservations (or click here)

Quick Links

Overview

The Reservation Booking Process

Email Notifications

Turn Off The Reservation Portal

Overview

Your reservation portal is the website your guests use to book reservations at your park. This article shares a sample of what the reservation booking process looks like for guests as well as what you may customize to personalize their experience and additional information around portal features. 

The Reservation Booking Process

Search for available units

When visiting your reservation portal, a guest's booking experience begins on a page displaying your logo and a graphic you have chosen to represent your park.  

1. Custom graphics: We highly recommend uploading a logo and custom image to create a good first impression. To upload these, go to Settings > Property > General Tab. 

*Without custom graphics, your park name displays above the entry fields in simple black text and a light gray background replaces the larger image shown above. 

2. Reservation Portal Instructions: You may share additional instructions you would like the guest to have for making a reservation between the logo and the entry fields. Add a message here by going to Settings > Property > Reservations Tab. Scroll to the bottom of the page and enter text in the textbox under "Reservation Portal Instructions".

3. Reservation Type: First select the reservation type. Standard reservations are when the guest knows their departure date. Ongoing reservations are for guests who will be staying on an ongoing basis and will pay monthly. If a short term reservation is chosen, guests must enter the arrival and departure date range. The date range calendar that shows allows the guest to choose the range of their stay. If Long term reservation type is chosen, only the arrival date will be entered.
4. Adults/Children/Pets: Use the +/- buttons to increase or decrease the number of adults, children, and pets that will be guests. These selections will effect which units are available and the rate for the units. Each unit has a maximum occupancy and rates can increase depending on the number of occupants. Add occupant instructions underneath by going to Settings > Property > Reservations Tab. Find the "Reservation Portal Occupants Instructions" field. 

5. Required RV Information (if RV Site): Enter information in required fields set in the Settings > Property > Reservations Tab > Available Unit Search Checkboxes. These inputs will effect which units are available and the rate for the units

6. Rate Qualifiers: If you have rate qualifiers set up to be shown on the reservation portal this is where the guest would choose those.

After above information is completed, click 'Search Availability' to display all available units based on the form.

Select a unit or multiple units

When 'Search Availability' is clicked, all available units are displayed. Guests choose to view available units in a list or map display using the tabs at the top. Parks set the default view by going to Settings > Property > Reservations Tab.

Once presented with available units, a guest may click a unit's picture to view the image in full size as well any other available images for the unit. Clicking the 'Book' button will add a unit to the checkout cart, and this can be done for any number of units. The guest is only limited by the park's setting of Max Units Bookable Per Reservation. After all desired units are selected, the guest will click 'Continue' to proceed with the booking.

Viewing Available Units

Vehicle Information

If you require the collection of vehicle information, the next screen will prompt the guest to do so.

Enter Vehicle Information

Add-ons

If you offer add-ons to be purchased at the time of booking, they will be displayed next. Any add-ons that are set up to be shown on the reservation portal will be listed next for guests to purchase when making the reservation.

Choose Add-ons if offered

Guest Information

The next step is for the guest to enter in their personal details. The required fields are marked with a red star, these cannot be customized. Read here to learn about Firefly International guest support.

Guest Information Page

Agreeing to Policies

The policies page will be displayed next to allow the guest an opportunity to review your properties policies. The guest must sign and agree to policies in order to continue booking the unit. If the policies are declined, the user will returned to the previous page.

Guest are required to sign policies

Guest and Payment Info

The final step is for the guest to enter their credit card details. The payment section will only be displayed if you have set up payment processing and collect payment at the time of booking. The guest can also choose to let you know how they heard about you. These options can also be customized on the property settings page. If you have any coupons setup, this is wear the guest can apply coupons. Once the guest fills out all the fields and clicks 'Complete Reservation', the guest will see a final Reservation success screen to let them know the reservation was successful.

Enter Credit Card information and any other fields 

Reservation Success

Once the reservation success page is displayed, the guest will be shown a success message that is customizable by you on the Reservations tab in your property settings. This can be a simple thank you message with instructions on how to contact you and directions to your property. It can also include information about their reservation and a link to your guest portal so they can manage their reservation.

A customizable reservation success message will be displayed once the reservation is complete

Email Notifications

Once a new reservation has been made, your guest will get an email with details of their reservation and a link to the guest portal so they can view and manage their reservation. Also, you will receive an email to notify you of the new reservation that was just created. You can modify the email recipients of this new reservation notification email in your property settings under the 'Notifications' tab.

Turn Off The Reservation Portal

If you want to turn off your reservation portal completely from the public, you can turn off the reservation portal. 

1. From the main menu, click the Settings dropdown then select Property
2. Click the Reservations tab
3. Scroll to find "Reservation Portal Availability" setting and uncheck the box
4. Click Save

🙋‍♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.

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