Taking payment from guests using bank transfers (USD)
Last Updated: September 13, 2024
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Adding a Bank Account for a Guest
Overview
Firefly allows you to process bank transfer payments from your guests much like credit card payments.
The advantages of processing a payment as a bank transfer includes:
1. Much cheaper processing rates (check with processor for current rates)
2. Customer only needs a bank account, does not need a credit card
Note: Each credit card processor is a little bit different in the set up for getting started with ACH, so you may need to check your set up (Settings --> Property --> Payments and Charges --> Click on your Processor to see if you need to toggle on/off ACH payments).
Adding a bank account
You can add a bank account from the back end, or your guest can add one from the guest portal. The process is the same from either point of view.
From the back end, navigate to a reservation you want to add a bank account:
- Add payment method or Update payment method if that reservation already has a payment method on file.
- Click Add payment method to add a bank account
- Next, select the Bank Account tab, and enter the guests bank account details.
- Once the bank account info is entered, click Save.
You will then see the unverified bank account under the payment methods on file section on the top.
NOTE: The bank account must be verified before it can be used to make payments
Verifying the bank account
Your guest will receive 2 small deposits (less than $1) in their bank account within 1-3 days of adding the bank account. Once the guest knows how much the deposits are, they can notify you so you can verify the account, or they can log into the guest portal and verify the account.
Enter the 2 amounts, in the order they were deposited, and click Verify. You will then see the bank account is verified if the amounts are correct.
NOTE: You are only allowed a limited number of attempts to enter the correct amounts.
Bank account is verified and can now be used to make paymentsThat's it! These exact same steps can be followed by the guest in the guest portal as shown below:
Making Payments using ACH
Verified bank accounts can be used to make immediate and scheduled payments.
To make a bank transfer payment, just select Bank Transfer as the payment option. This option will only be available if the reservation has a verified bank account on file.
When a bank transfer payment method is used, a Payment Pending email will automatically send prior to the Payment Success or Payment Failed email would send. For more on our email templates, click here.
🙋♀️ Still need help? Email: support@fireflyreservations.com and one of our technicians can help answer your questions.
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