Frequently Asked Questions for Charges, Payments, and Refunds
Here are a few commonly asked questions around the topic of charges, payments, and refunds
- How do I add a card on File?
- How do I change the card on File for a guest?
- How do I issue a refund?
- How do I use guest credits or reservation credits?
- How do I edit an ongoing/recurring charge?
- Is there a way for Firefly to hold an overpayment?
- Currently there is not, the extra paid amount will want to be noted as reservation credits, or refunded to the guest.
