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It’s not "just a reservation fee.” It’s a service fee…

March 21, 2023

Many of us have gotten used to those little extra fees everyone seems to be charging.  While some really are just “nickel and dime-ing” - offering no additional benefits to consumers - others, like Firefly’s Reservations service fee, really do provide you a LOT for your money.

Let’s take a look at what the minimal $3.50 service fee is actually covering…

It’s not "just a reservation fee.” It’s a service fee…Getting you MORE Than What You Pay For… 33
It’s not "just a reservation fee.” It’s a service fee…Getting you MORE Than What You Pay For… 35

First – know that this service fee benefits not only you but the service fee also benefits your customers! Here is something you need to consider: along with “what’s in it for you” (the campground, marina, RV park owner)– there is an online guest portal for ease in making their reservations and payments. Auto check-in and check-out are great selling points with most clients, too. But more important and appreciated is that no log-in or subscription is required for guests to take advantage of these features; all access is done through a reservation code.  They don’t have to create an account or download and learn another app.

Guest communications are also greatly improved with Firefly’s automated emails. This is a BIG deal.  In this day and age, all customers highly value being kept in the know.  From the owner’s end, that communication is easily facilitated for current guests and previous campers. Many owners seem to forget about the value of satisfied previous customers. With Firefly’s Reservations software, you can quickly and consistently invite them back to a special event, give them discounts for their loyalty, thank them for their stellar reviews, or say, “hi – we miss you!”

It’s not "just a reservation fee.” It’s a service fee…Getting you MORE Than What You Pay For… 37

Along with keeping in touch with your customers, you can also record and store internal notes about those campers and boaters.  Imagine the delight customers will feel when you remember a birthday, anniversary, grandchild’s birth, etc.  With the small service fee, the benefits of what it will help you remember, discover, and do can be ever-changing!

There is a vast amount of perks that this small service fee covers.  Revenue reporting and tax calculations are downloaded quickly and easily, which saves time and money on extra staff and/or accounting and bookkeeping services. 

The software allows for customizable taxes, non-taxable services, and additional fees that you need to charge, like tour packages, bike rentals, food items, etc.

Dynamic pricing allows RV park, campground, and marina owners to quickly adjust pricing for high-demand times while storing this information for future use without re-entering the information.

It’s not "just a reservation fee.” It’s a service fee…Getting you MORE Than What You Pay For… 39

Invoicing can be done with a click of a button (literally!) Automated billing and recurring billing are a definite plus for long-term software users. And again, residents and guests can set up automated payments, so the money comes in faster and easier than outdated, traditional methods – and that will help to increase your cash flow! You can also rest assured that the Firefly Reservation software stores your customer’s payment method with the most secure technology available.

Decreased liability and time-consuming explanations are eliminated by obtaining a customer’s e-signatures for your property’s rules and policies. These signed documents are electronically stored with the reservation for when you need legal or educational access.

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In addition, if you have an on-premises store or restaurant or offer firewood, boat, bike, or other rentals, there is also a free, integrated POS (point of sale) system. The POS helps keep track of inventory and allows campers to add extras during the bookingIt’s not "just a reservation fee.” It’s a service fee…Getting you MORE Than What You Pay For… 43 reservation checkout process. How great is it for a camper to purchase an extra propane tank or firewood and have those items sitting at their campsite when they arrive? Talk about fantastic service!

Although Firefly Reservations bookings can easily be accessed via a smart cell phone, we all have experienced those times when there isn’t cell phone service. That’s where the Firefly Reservations kiosk feature comes into play! The kiosk eliminates the need for cellular service or having a staff member check the guest in. Look at one of Firefly Reservations' customers, Sugarbush Campground, in Howard, Colorado. It’s not "just a reservation fee.” It’s a service fee…Getting you MORE Than What You Pay For… 45Sugarbush Campground has a large campground map and a tablet in a weather-protective display case outside the camp office entrance. A camper can view the map, see what campsites are available on the tablet, choose their campsite, book the reservation, pay through the tablet, and park their rig all without cellular service or interrupting a Sugarbush Campground employee.

It’s not "just a reservation fee.” It’s a service fee…Getting you MORE Than What You Pay For… 47

Still not sold on the nominal $3.50 service fee?  Then you probably don’t realize that the fee helps provide the support you’re given to set up your system initially. The service fee also covers any additional time needed to help you understand and utilize all the benefits included with the software AFTER you become a customer. And the revenue generated by the service fee aids in the continued development of the Firefly Reservation features and services guided by feedback from owners and employees.  Firefly is truly a reservation software company that was built by campground owners for campground owners! We aim to listen to our customers, build a community of trust and continue improving our software.

If you haven’t discovered what Firefly Reservations can do for you, it’s time to quit listening to others and take advantage of a free 14-day trial.  During your trial, you’ll discover firsthand all the benefits that can save you time and money and help ease your frustrations. At any time during your trial, call our easy-to-remember phone number, 656-Firefly (347-3359), to talk to an account executive about your questions, concerns, or self-help options. We’re so sure you’ll like what you see and hear. We don’t even ask you for your credit card number during the trial period.

Finally, don’t forget, you get what you pay for! There are several perks that this small service fee covers and we are confident you will see how easy our software is to set up and operate, giving you more time back in your day to enjoy the reason you became an owner---to enjoy YOUR campground, RV Park, or boat marina...

For more information, visit our website at www.fireflyreservations.com