Add Multiple Properties to your Firefly Account

All your properties in one Firefly account allows for seamless access, reporting across your entire business, and flexible billing. This article explains how and helps you add properties to an existing account.

Last Updated: May 23, 2025

Link to Feature: https://app.fireflyreservations.com/AccountManager/Properties (or click here)

Quick Links

Overview

Create New Property

Set Up New Property

Invoices and Reports for a Multi-Property Account

Overview

Firefly Reservations allows you to efficiently manage several properties or parks from a single account. Key advantages are using the same login to access all of your properties and valuable reporting insights across your entire business. 

All properties may be billed in a single invoice or independently with one invoice for each property. A single invoice requires one payment method for all properties while independent invoices allow each property a unique payment method. In both billing scenarios, you can generate the Billable Reservations and Billable Long-Term Reservations reports by property which itemizes the reservations contributing to each property's service charges.

Make the most of Firefly's flexible options designed to support your unique business needs!

 

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Create a New Property

Properties are managed in your Account Manager. You will start here to add a new property.

1. Click the dropdown for your user profile in the top right corner > select Account
2. Click on the Properties tab
3. Under the Add New Property section, enter the property name
4. Click Add New Property

The new property is shown in the Properties list and a success message appears in the bottom right corner. 

 

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Set Up the New Property

Now that your new property has been created, you will need to set it up. This is very similar to the original set up you may have done for your original Firefly property. 

1. Add any additional users needed
2. Update your Property Settings - Walk through setup with this video and guide that helps you customize Firefly to meet the unique needs of your properties.
3. Integrate a payment processor. You can use the same merchant account and credentials of your existing property or integrate a unique merchant account for each property. 
4. Create your Units - Units can take the most time, but there are lots of tricks and tips for creating them in a quick way. Check out our Adding New Units guide, the Unit Clone tool, and the Import/Export tool so you don't have to create each unit individually! 
5. Set up Amenities
6. Set up Add-ons (More about Required Add-ons)
7. Set up Utilities (More about how to take meter readings)
8. Upload and link the units on your map
9. Get your Reservations Ready for Import by following the instructions on this page
10. Add your Reservation Portal URL to your website and social media accounts, you are ready to take reservations 🙌

Invoices and Reports for a Multi-Property Account

An invoice includes charges for short term and long term reservations as well as third-party integrations and service add-ons. All properties may be billed in one invoice or you may choose to invoice all properties individually. Either way you can separate the billable reservation charges for each property using the Billable Reservations or Billable Long-Term Reservation reports.

Reports that break down account Invoice reservation charges.

The Property dropdown in each report allows you to look at all reservations for the entire account or you can use the checkboxes to include specific properties.

 

 

🙋‍♀️ Still need help? Email: success@fireflyreservations.com and one of our technicians can help answer your questions, or, if you prefer to schedule a meeting for assistance getting your new property all setup you can email us as success@fireflyreservations.com.

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